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October 2024 by Spectrum Sound
Our family has been banking here for over 30 years. We were charged an overdraft fee for a charge that was supposed to have been with-drawled weeks prior. I’ve been watching this account with eagle vision to make sure I had sufficient funds in case withdrawal was happening when I didn’t notice. Not even five hours I transferred money around and yet you still charge us a overdraft fee. This is ridiculous uncalled for and we will be moving on to Gerber credit union. No overdraft fees.! This bank has gone downhill quickly!
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September 2024 by Ron Raedeke
I’m a part time resident of Newaygo. This bank offered a senior account with no strings. I kept about $100 in the account so that I’d have a local bank connection. When I went to deposit a check I was told the account was closed. They claimed they had sent numerous letters to me. I had gotten none. Mistake was either theirs or USPS. Not mine. But the manager refused to give me any consideration. Don’t trust this bank!
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April 2024 by Rich Denise VanGessel
Great customer service. Kind and friendly representatives. The bank is clean.
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October 2023 by Kendall Toth
Jazmin and all the other staff at this location are truely above and beyond! My favorite staff! They are always willing to help in anyway possible!
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October 2023 by Lesly DeLaat
Awesome staff and a great place to bank!
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October 2023 by Ryan Westgate
Very prompt to help with great staff!
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October 2023 by Randy Ferguson
We have used independent bank for over 25 years. I go out of my way to go to newaygo branch because the manager Jazmin has always returned our calls and gives us great customer service.
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October 2023 by Angela Mason-Remlinger
Great customer service. Every time I have visited this branch.
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August 2023 by Chelsea Dadd
Jazmin gave amazing service when helping us with our car loan. She helped make the process smooth and even got us set up with a mortgage officer within the company when we were looking to sell and buy. The entire staff is so friendly and helpful and welcoming.
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August 2023 by Hannah Hooker
My job banks with this bank. Therefore I am always going there. I have truly gotten to know all of the tellers and associates there. They are awesome! Constantly communicating any changes to hours or anything they feel we as customers should know! I truly appreciate their willingness to help!
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August 2023 by Austin Bredeweg
Independent bank of Newaygo is my go to branch to do my banking with. The staff here treats my finances as if they are their own! They are always there to help with everything I need and handle it as quick as possible, from loans to account discrepancies. My money is truly in the best hands!
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August 2023 by gavin Ledezma
Had an absolutely great experience! Iv never had a bank account prior to this, and they were extremely helpful and informative with every question I asked. And when I came for a loan a few months later, the loan officer, Rashelle was amazing. Even the tellers are great! I Love this bank!
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August 2023 by San Led
Newaygo Independent bank is one of the best branches in Michigan, the staff is always incredibly welcoming and are always willing to help and explain any concerns you I may have.I highly recommend this bank to others. Their Customer Service is Amazing!
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August 2023 by Martha Ledezma
Independent Bank Newaygo is my go to place for all my banking needs. They have the best customer service and go out of their way to ensure the customer is happy with their tranactions. I wholly recommend this branch for a home town banking experience! They definitely deserve this five star rating from me. Great job IBC Newaygo!
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July 2023 by Nikki Brand
Everyone has always been so kind and helpful at Newaygo Independent Bank! Especially Jennifer Magoon! She has gone above and beyond to help my family and I, even after hours! Ive been banking with Independent bank since my grandparents opened an account for me when I was born! I highly recommend Independent bank Especially Newaygo!
