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“Stopped in today to check tread life of my tires since I am planning to do some trips in the near future. Joey quickly measured tread depth on the tires, then recommended the tires for my vehicle. I thought they would be extremely busy today since it was just before the holiday. They had a spot open for me so I decided to get it taken care of today. Great job Discount Tire!”
“Today I went to Discount Tire on Grand River in Novi MI. I go there twice a year to switch from factory wheels for winter and chrome wheels in summer. My last visit there was a couple little hiccups in the service. I spoke to Nick the owner/manager about it last winter after he read my review. He called me same day. Said if I gave them another chance he would make sure everything went smoothly. When I walked in he acknowledged me by name and said let’s get you taken care of. My appointment was 11:45 I left their store at 12:15. Only 30 minutes later. During the service one of the shop people came in and said it will only be a few minutes more. They met me right away knew why I was there referred to me by name and had me out in 30 minutes. It wasn’t just a wheel swap they had to swap my tires to my summer wheels also. I was given my keys and a receipt for no charge. I’m very happy with the service I received and glad I went back. I would recommend them to anyone for their tire needs. Thank you Nick for restoring my confidence in your staff and for making things right. Jill”
Wheel And Rim Repairs
Wheel And Rim Repairs
Wheel And Rim Repairs
“I've always had great service at this store and they've always gone out of their way to help me. My tires have been very bad for a while now and I just haven't been able to afford replacements. I finally needed to get 1 tire replaced and could barely afford the 1 tire at the time so after talking with me about my situation they decided they couldn't let me leave with my front tires as bad as they were and ended up putting on 2 used tires on my fronts completely free of charge to help until I could afford the other 2 tires. Absolutely amazing customer service and will always recommend this store to others”