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November 2023 by Robert Smith
This was a great experience. Mohamad guided me through the various mattress options explaining the differences and once decision was made thoroughly explained warranty and financing options. Very knowledgeable and personable. Thanks
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November 2023 by Christina Christie
Edit- I was told I could pick uo on a friday if I got to the warehouse by 4/4:15. I got there 3:50 after leaving work early and they were closed. The manager had the matress delivered on sunday which was a day later than we had planned to get it and we had to rearrange our help but we didnt have to miss anymore work. The bed went together easily and the mattress is very comfortable. The fact that the manager did something to help the situation says a lot about the company, i just wish thay would have been offered before leaving work early and rushing to a closed building. The parking lot was really nice at the warehouse too very smooth, not sure what was left to maintain.They confirm a day you can pick up from their warehouse and then change it last minute and expect it to not be a big deal to force you take off work because you cant pick up on a weekend. Says its out of control because of landlord doing parking lot maintenance 2 weekends in a row but nothing during the week. I feel like we got played. Dont even have the bed yet so I cant really speak to that quality.
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October 2023 by Raina Choudhuri
Loved working with Jaclyn! Was able to pick the right mattress!
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October 2023 by Kevin O'Neal
We are writing this review especially for our salesperson Jaclyn at the New Hudson, MI. Store.Jaclyn took the time to listen and provide excellent customer service providing us with the options with the budget in which we were working with, no up selling or pressure sales. Made experience stress free and fun. If you’re looking to purchase a new mattress go see her she will take care of you.
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October 2023 by Cor Vince
Jaclyn was unbelievable! She took such great care of us, listened to our needs and recommended the perfect mattress for us. Thank you Jaclyn!
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September 2023 by Karen
Jaclyn was very knowledgeable and friendly in helping us find the right mattress.
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August 2023 by Steve/Laurie DeBoer
Polite, informative. Muhammid made my purchasing experience efficient and quick.
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August 2023 by Miss Kat
Jaclyn H at this location was SO helpful and kind. Gave me plenty of options within my budget and was not letting us go without a satisfactory visit. We left with the best mattress for my price range and I’m very happy with it. Will definitely recommend this location to anyone I hear is seeking a new bed!
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August 2023 by Rachael Marie
Jacqueline helped us and made everything extremely easy! We told her our budget, she didn’t try and sell us stuff we didn’t need. She was so friendly, and bubbly I would recommend anyone going here?
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August 2023 by Daniel Fish
We bought a new matress today from Mattress Firm in New Hudson. We dealt with Mohamed. He was knowledgeable,very pleasant and no pressure. This was the first place we shopped. There was no reason to go anywhere else!
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August 2023 by Eric Bailey
Jeremy was very knowledgeable and helpful in helping me make my decision. Highly recommend Mattress Firm.
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July 2023 by Kimber Thatch
Sales associate was super friendly and beyond helpful. Amazing staff!
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July 2023 by Marissa Preston
Came on a Sunday when it was slow and was in and out with a new mattress in about an hour. The person who helped us amazing and very helpful, I didn’t feel like I was being sold too hard and she really helped us make the choice that was right for my boyfriend and I. Would definitely buy from there and from her again.
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June 2023 by Craig Mortz
Mohammad was very thorough and knowledgeable about the product lines. Made us feel very comfortable. Great job!
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June 2023 by Rachel Mendoza
Exceptional customer service. Helped me out with everything I needed and went above and beyond my expectations. Highly recommended.
