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November 2023 by Suryanarayana Murthy Nerella
never answers the service phone calls tells you has going to call you back but never does. Only one person in service desk, she always busy… better to go to another genesis dealer
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November 2023 by Erik Joergens
I purchased a 2024 Genesis GV80 from this dealer … the sales team was great (James), but this dealership should never have been trusted to steward the Genesis brand here in Michigan. Their finance team asked to me share screenshots of my personal banking information to make sure that I could afford the 50% down payment I was making on the vehicle. They claimed they needed this to ensure that my wire transfer would clear … but they then asked me to cancel my wire transfer and go to the local chase bank (down the street) to get a cashiers check. I guess I must not look like the standard Genesis buyer. Tough to see such a great brand being represented by such an incompetent dealer leadership team. This is first and only time I have been asked by any dealer to screenshot my checking account balance and then send the screenshot to a member of the finance team. Please keep in mind this was after they had already ran my credit and secured my financing (so they already knew all that information). I guess they didn’t believe I could actually afford the down payment I was making that day. I’ve filed a complaint with the Genesis brand - hopefully this dealer won’t be selling these beautiful cars for too much longer.
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March 2023 by Nathan Alchy
Nicole is Awesome!
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December 2022 by Kurt Dietsch
James, Steve and Jeffrey did a great job of helping me, they were responsive and transparent. The dealership did try and upsell me on prep options, but they readily agreed to delete those when I opted out of them.I will go back to them, and i know Genesis will be helping all its dealers upgrade on physical presentation, etc. My G70 is fabulous.
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December 2022 by Dunia Habhab
Terrible Service... Was interested in a car that they decided to sell .. even pulled my credit and had it added to insurance... wasted my whole day ... Really recommend no to to work with these people... FYI James never answers the phone tells you hes going to call you back but never does .. Do better Genesis
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December 2022 by Petrika Duni
They charge mark up.