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September 2023 by Rebecca Peterson
Rented last minute and we're happy they could accommodate. Unfortunately we didn't account for the time zone change and lost an hour of our 3 hour rental. Water was rough so we didn't really miss it.They should invest in new tubes, we were sent out with one that was under inflated and then went flat during tubing. Super bummed but a very nice employee brought us out a new one on his jet ski
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September 2023 by Justin G
Best people ever. I booked a slip and when we got there they helped put my boat in within minutes. They went above and beyond to Make it an easy and enjoyable experience including when I had to get the boat out early morning before it started raining.
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August 2023 by Ryan Williamson
A few days enjoying rentals here. Used a jet ski for a day. Driving three trips out of the harbor with three different kids. Everyone had a blast. Great equipment. Then we used two different boats for a couple days and had their 22’ boat since we had nine people and a two person tube. Easy boat operation. Second day we had a 19’ boat with 7 people. Very sporty boat. I’m experienced on the water. I felt we got good directions and clear communication from their employees. Really enjoyed the machines we rented. If you need a rental and this is in your ballpark I’d say do it up. Be safe and follow the rules of being on the water. Bring your snack money.
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August 2023 by Emily Birney
5 friends and I chartered a boat with captain and we have nothing but good things to say about our experience! Before we even booked the charter, I had a few questions and Jim Oselka was very easy to get ahold of and speak to over the phone. He had great recommendations and walked me through all of the protocols for his marina. The online signing program for Waivers and Charter Agreement forms was super easy to navigate and made for a smooth beginning to the process. The actual marina building and surrounding area was clean and all of the employees were very friendly! Our captain, Alex, was proficient in boating, helpful, and fun to be around. If I ever come back to New Buffalo and am looking for another boat charter or fun marine activity, I will look no further than Oselka Marina. Thank you so much Jim & Alex!
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August 2023 by Suzy Lê
Very unprofessional management. Got refused to serve just we because we look like someone that had trouble with them before, even though we stated that we had never been there before. Not even check our IDs or should they have records for those events so they can check if it is the same person? Only use poor judgment and assumption. Very unprofessional. Would not recommend at all. You can be falsely accused for something that you have not done. Very very poor experience here.P/s: Ok I was looking for a way to reply to the owner comments. I wasn't trying to fight on here. I want to tell every one our experience and also speak for our rights. Just my quick question that if you have check our IDs to make sure that we are not from the group that caused you troubles? You haven't and then now accused us for lying? All you did was looked at us and said "you guys seems like the same group that came last year and broke our jet ski". So we just seem like that group, and you have not even work with us to check. So who is lying now? And now you tried to say we lied. So who is making up story and telling lie and being unprofessional? I think that your logical thinking could help you answer all that. I hope so!
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August 2023 by Khanh Dinh
Unfortunately there is no zero star. We had very negative and awful experience here. Management is racist and unprofessional. Our group came to New Buffalo for the first time and got refused to serve for jet ski rental, just because we look like someone that rented and broke jet ski last year. Do not come here if you don’t want to ruin your vacay trip.P/s: cannot find a way to reponse to the owner. I tries 2 times that we are not the same and why you didnt even check for our IDs, you can always check everyone IDs to see if it match your records but you refuse and chose not to. We never state that we was here. I said with my own mouth that I came here for the first time twice and this is how you treat your customer? Saying that they are liars and making up things for them. Such unprofessional services. Or maybe we just look like the Asian group from last year or so? Please do not try to make up story and falsely accuse your customers. It is not something that a business owner should do, especially you guys seem to be there for a long time. Wondering if you will treat all Asian the same when they came to you because we did have an awful experience and felt like we mistreated just because of your assumptions. Have you even check us if we are really the group that you had bad experience with? But I know for sure that you are a business that we have a bad experience with. Just hope you guys treat fairly to everyone and please stop discrimination!
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August 2023 by DR Miller
Great company and helpful with the jetskis! Thank you for the opportunity to use them and have a great time!
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August 2023 by David Maldonado
You will need 15 per person to read and sign waiver, checklist and other docs per person. Bring your own device to read and sign online, all docs sent to personal email. Fee is $225.00 for 1.5 hours a bit steep and they hold an additional $500.00 for several days. If you return late you will be charged an additional $500.00…enjoy
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August 2023 by Jennifer Milianti
Rented a boat with Captain Jordan & had an outstanding time (w/our teens - family of 7). It was the highlight of our week. Highly recommend!
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July 2023 by Andrew Filipek
Fantastic experience renting wave runners/ jet ski. Friendly, courteous staff. Place to change clothes. Short trip out to the lake from the harbor. Equipment was in great shape.
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July 2023 by Elle Zimmerman
Super great company. We ran in to a pickle with the group we were in but they were able to accommodate for us and allow us to still go. Would recommend!!! Super sweet and down to earth people.
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July 2023 by Ed Trainor
We have rented a boat several years in a row from Oselka's Marina when our family is in town and as always, this year's experience exceeded our expectations!!!! Highly recommend.
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July 2023 by Steph Sipes
Great family fun!! We rented a small boat for a few hours along with a tube and everything was perfect! Very nice boat and equipment. We also had originally booked a different day and some rainy weather rolled in. We were able to get rebooked no problem which we very much so appreciated to make the most of our day on the lake! Would definitely come back!
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July 2023 by Stephanie Heugh
Spreading a positive word and promise that we’ll be back! The weather cut our e-bike rental short and we were fully reimbursed for paid/lost time. They allow drivers to be 16+ with adult/parent, bonus! (Some nearby places I looked into require a driver to be 18+). The staff was very supportive, friendly and accommodating!
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July 2023 by Steve Newstead
If you are ever in New Buffalo and you are looking to rent a boat for your family, then Jim and his team were outstanding! We were originally scheduled for Wednesday but the weather didn't cooperate. Jim was understanding and flexible. Today Captain Justin treated us to great time. Can't thank them enough!
