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October 2023 by Jennifer Fessenden
Great customer service and worked me in for an emergency shoe repair. I so appreciated them and their expertise. Plus my shoes left there better than what they were when I initially bought them brand new. Highly recommend
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April 2023 by Sabrina Shuman
I experienced very bad customer service when I tried returning a pair of $150 shoes that I purchased for my mom 2 weeks and 2 days ago. The shoes are unworn, and my mom didn't try them on (she is very picky and said "no" before I took them out of the box). When I went to return the shoes today, the older woman cashier accused me of lying about them not being worn.She took the soles out of the shoe, brought them to the back of the store, then came back and asked me where the small mark came from that was on one of the soles. I told her that I did not know, because my mom did not wear the shoes or try them on. She then explained that it was past the 2-week return period (it has been 2 weeks and 2 days), and that she couldn't return them. I then explained that I was not made aware of the 2-week return policy and assumed it was the standard 30-day return policy. She told me I should check the receipt next time. I felt disrespected and stated that I would not shop here again if they wouldn't return the shoes, and she then told me that "I didn't need to be rude to her". She then proceeded to accept the return, so I'm not sure why I was given such a hard time.I've never had this bad of an experience returning something before, and I hope that the cashier learns to be more respectful and kind to people visiting the store.
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February 2023 by tara torgeson
Fantastic selection of quality shoes. Excellent customer service and repairs. I've been going here for years and will continue to shop here because of the staff and lineup of shoes.
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January 2023 by Charlotte Martinez
This place does AMAZING work! I thought my brand new heals were for sure a goner after my dog got them.. but Chris fixed them up and they look as good as new!!
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December 2022 by Stacie Collins
My mom experienced the WORST costumer service EVER from the business. I definitely WOULD NOT recommend them to anyone! They spoke to her like she was stupid. Which is by far untrue.
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December 2021 by Matt “MattS” Schwartz
Excellent customer service. Prices are good too. They measured my feet and clarified some misconceptions I had about shoe fitting. The store is connected to Muskegon Shoe Repair. The owner is a full service cobbler. Very cool place and very nice people.
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December 2021 by Matthew Bytwerk
They were amazing with service. Just didn't have what I wanted at the time.
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November 2021 by Bekah Johnson
Great prices, exceptional service, locally owned, and even some American made products. Shopping here just feels good!
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October 2021 by Louis Paxton
Sales person took a lot of time and effort with purchase of slippers.
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June 2021 by Lans Bierens
I reached out to Chris, from Tru-Fit, almost two years ago, for some new safety-toe work boots. He got me into these super comfortable and durable Redwings.
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April 2021 by Katy Potter
I had an issue with the shoes I bought and thought I was out of luck. Chris personally worked with me and turned my experience into a very positive one. I feel like my shoes were tailor made for me with his experience in footwear. I’m excited to wear them to work tomorrow!!! Thank you Chris!!
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April 2021 by Henry Roeters
Amazing shoe store! Highly recommend :)
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February 2021 by Karen LeClair
My Son has had bad feet since he was a baby. I love that I can talk to the staff at Trufit and get good advice on what shoe would serve him best. They are so friendly and it's a no pressure sale. The shoes are worth paying a little more for. They're so comfortable!
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October 2020 by Matthew Fowler
Great customer service and speedy shoe re-sizing. They even watched how I stand to pick insoles that are tailor fit to my needs and make standing comfortable. Thanks guys!
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September 2020 by CJ G.
So impressed with their customer service. Our sales woman was very helpful, who actually brought our shoe selection to us, sat right in front of you, helped your foot into the selected shoe and used the shoe horn to guide your heel into the shoe for that perfect fit. I thanked her for the helpful customer service you don't receive much anymore. The store offers many selections geared toward comfort and solid shoe workmanship brands of shoes. If you have orthopedic problems, I suggest you give Tru Fit a try. Located at 2644 Henry St., Muskegon, MI 49441and open from 9 to 6 Monday thru Saturday
