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February 2024 by Jennifer
This place is time convenient a well located for the public. Loved the reps there team awesome ??
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December 2023 by Farbrezz Gaming
Tried to buy a phone out right not payments.They saying i have to use thier service for 3months to use my normal service.I recommend u shop else where for your phone needs.Never had a company tell me what i can do with something i paid for not payment's.smfh
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July 2023 by Nicholas Tignanelli
Incompetent employees had me drive to pick up a phone they said they had. Didn't have it after I got there and stood in the store for 20 mins waiting Sherman location is wildly better
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June 2023 by Rhonda C.
The in house customer service was awe some. The staff went above and beyond to get me what I needed! In general cell phone services have bad areas and it is not just T-mobile. 5 stars for the staff on Apple Ave
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May 2023 by Director Robert.
These people will lie to your face about “$800 promotions and pre-paid Visas” and these will never materialize. Do not trust ANYTHING that these people say.
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May 2023 by Samantha Thomas
I had a phone with a malfunctioning screen and was given the run around at the Ludington store. After calling and talking to T- Mobile directly I went into this location to try again. They were EXTREMELY helpful. I had a new phone at my door the very next morning at no cost. That was 2 weeks ago. Today I returned to see about getting a different phone to lower my bill. Julie was AMAZING! Not only did she set me up with a new phone and lower bill but I walked out with a Galaxy Watch 5 and could not be happier. Every employee I dealt with was friendly, helpful and knowledgeable. 100% recommend!
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April 2023 by Mike Hite
Recently paid my bill here, at this particular T-Mobile, and was very impressed with the customer service. The staff at this store were extemely positive(especially Jessica and Sarah the Manager),outgoong, and knowledgable about the services offered through T-Mobile. Thanks Ladies your awesome!!!!
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February 2023 by S
They helped me reboot today
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November 2022 by Lenet French
I lost my phone last Wednesday and after a few days realized it was gone for good. I went to T-Mobile to see what I could do about replacing it. I figured it was going to be lots of money since I had no insurance. Boy, was I surprised when Sarah said I could walk out with my new phone for under $50. I love my new phone. It works so much better than the last one. Thank you Sarah and T-Mobile.
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November 2022 by Mark R.
Do you have "Jump-on-Demand"? Get rid of this junk. For starters, you have to pay off half of the phone before you can replace a crappy phone, which makes if Jump when T-Mobile says you can, not on demand. On Demand would mean that you could change phones when you would like to, not when T-Mobile says you can. Jump-on-Demand benefits T-Mobile not you.Also, when you do finally get T-Mobile's permission to use the worthless Jump-on-Demand, you end up having to pay at least half or more of the cost of the new phone. Everything works in favor of T-Mobile's favor. We need to just go back to landlines. T-Mobile is doing nothing in your favor.
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August 2022 by Ruddie Moore
I am giving T-Mobile a five-starRatingEverything about T-Mobile
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March 2022 by Nunya Bizness
Went to 2 T- mobile places, the first one Chris helped me, he answered a lot of questions I had, as of right now I'm a Sprint customer and was wondering what the difference was between the two, and if I could save money. The second store I talked to Mikel, he was also helpful, gave me a few more answers then what Chris had missed, other than that I was satisfied with both of them. Neither store was a corporate store sad to say. At least they have a place locally
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March 2022 by Chelsea Shane
I don’t remember her name but a lady manager here helped me with my phone upgrade. She was funny and knowledgeable. Great experience overall.
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March 2022 by Mark Barbrick
Got a new phone and internet service. Matt and Nick were very helpful and answered all my questions. Hopefully the T Mobile service will be just as good!
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January 2022 by Kristen Kennedy
Shout out to Zeke - was extremely helpful and kind and thoroughly explained my service plan/phone upgrade options. Made me feel super comfortable. Did not feel any sales pressure whatsoever which is also super appreciated. He even suggested mulling it over before making a decision. I’ll definitely be returning to this location! ?? ??
