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November 2023 by Christine Glass
I have purchased my last two Subarus from Andre at My Subaru of Muskegon and he is the BEST! Very genuine guy and I trust him completely. Excellent service and follow up. Andre is awesome!
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October 2023 by Ed Maloney
Extremely friendly and knowledgeable staff. We worked with Steve and he was awesome to deal with.
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September 2023 by Ben Thies
I took my Outback XT here for new spark plugs last month and paid $600 for just 4 spark plugs to be replaced (much higher than average) just for them to cross thread every single one of them. I will be going a mile down the road to Abbott Auto Performance from now on.
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September 2023 by Gina Cihacz
Nice place and people but very busy and oil change took longer than an hour
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September 2023 by Dan Shepherd
I had a great buying experience from start to finish over at My Auto Subaru.Working with Thomas I felt no pressure to buy. He made everything smooth and simple.The sales manager Justin also did a great job letting us know he was there every step of the way if needed.You guys did great!
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August 2023 by Maggie Hart
I've always had a good experience at this Subaru dealership, until yesterday when they said they'd washed my car (courtesy wash with oil change) and returned it to me like this, dirt still intact. ? It was a blatant lie... Obviously.
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August 2023 by Keigh-Cee Bell
Political propaganda magazines out for those to read, religious paraphernalia everywhere…by all means, believe what you believe as a person, but as a business, I wouldn’t think you would want to alienate customers and make them feel so deeply unwelcome and uncomfortable.
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July 2023 by Gary Grinwis
Our first experience and we were not disappointed. Beautiful showroom/ service area. Greeted immediately by the janitor. Just goes to show all the employees are on the same team of hospitality and customer service. We were shown a few cars and invited to take a test drive. I was so impressed with the quality of the Subaru design and features. The best thing was my wife is handicapped and the Outback allowed her to easily enter and exit the vehicle. Solidly built and nicely appointed with features including a sunroof and 6 way power on both of the front seats. That feature made it so easy to assist my wife's entry and exit.They offered a top trade-in value for my vehicle which allowed us to make a deal for our new Subaru Outback. Thanks for the great service and hospitality.
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July 2023 by Kate Poynter
A while back I got a 03 subaru forester with 88k miles on it, and to my silly surprise the frame was rusted through among other things i couldnt have possibly noticed when originally buying the car. I found this out by getting a full service check at my auto and they really laid it down to me!! A lot of worked needed done, more than I could have afforded, but Ella and the mechanic that were working on my car really made my first car purchase something that would last me without it killing my bank account too much. They provided a clear and concise break down of what needed done and helped calm me down. You can tell they really care up in there and are the reason I could keep my car. They helped push down cost proces as much as they could and helped me every step of the way!! Super satisfied and definitely will be going back again!!!
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July 2023 by Nan W
Quan was an outstanding salesman. He was very attentive, knowledgeable and met our needs. I would highly recommend Quan.
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July 2023 by Pam Harris
Steve DeVries is the guy to talk to if you're interested in purchasing a new vehicle. Knowledgeable, friendly and NOT pushy! Just bought a 2024 Outback. Day two - love it thus far!
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March 2023 by Ken B
Brake were pulsating. Inspection determined that the rotors were warped. The service tech repaired / resurfaced the front rotors. The pulsating stopped. The inspection form does not indicate that anything was done with the brake pads, however. It seems to me that if the rotors were bad, that the pads should also have been replaced to ensure even braking as well as providing a long term solution rather than just a "temporary" fix.
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February 2023 by David Swejkoski
I have all serves done for my vehicle at Muskegon. This last appointment for and oil change along with the check list was performed. I checked my vehicle over and found that the battery terminals were not cleaned. So I asked if you clean them, I was told they usually charge $50.00 to clean them. I said, for performing check list it should be cleaned at not charge for anyone. (note: I was not charge for cleaning the battery and terminals)
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February 2023 by Luna Shop
What a Joke this place is... From the Service Department to Sales. The young man that work with in sales was fantastic. I chose to not do a survey because I didn't want it to hinder the guy salesman. The Sales Manager is very condescending when talking to customers. I have experienced the same when working with the service department, they act like they are never wrong. Something will have to drastically change to ever get me back in the doors of this dealership. Fundamental flaws from the top down.
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January 2023 by allisa wood
Went in to get a certain associate to get my truck appraised. I had asked multiple employees to get the associate but after 20 mins no one had gone to get him. This is not my first poor experience with this dealership. During the last encounter, the sales associate was super rude, and when my husband and I were discussing our options for the car we wanted he was already onto the next customer. It shows a lot about a business when its employees do not care about the customers.My husband and I will be taking our business elsewhere.
