My Certified Used Cars in Muskegon, MI treats the needs of each individual customer with paramount concern. The dealership enjoys the challenge of exceeding high expectations with a customer first attitude, a commitment recognized by winning the DealerRater Dealer of the Year award for multiple consecutive years. The staff, including sales and finance personnel and managers, are noted for being kind, courteous, professional, and working very hard without pressure. They go well beyond, working for hours to get the right deal for the customer, not just the top line, and demonstrate a continuous drive for excellence. Employees work efficiently to get customers through the process easily, often staying over several hours to finalize a deal. The team is dedicated to helping customers find a vehicle they love, even in complex situations. This great workplace for teammates contributes to making happy customers. The experience is consistently described as great, with many customers stating they would highly recommend the dealership and its staff for future purchases.
The guys were easy to work with. I was able to work with Max from the main MY Auto location and he was lovely! So personable and easy to work with and talk to. I give 5 stars for the people, but the appearance of the building needs some more love is all.
December 2025
I had a good experience purchasing my vehicle from this dealership in October 2025. Sales manager Will Smith was professional and committed to running an honest, integrity-driven business. I'm satisfied with both the service and my purchase.
September 2025
Helpful, friendly, and quick!! No complaints here! Mason and Noah took great care of all of our questions and concerns
