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November 2023 by Jim B.
worst ever. scheduled tire rotation and oil change. Drove 45 min to dealer, oill change sticker (applied by dealer) says 15000 or 11/30/23. Tire rotation due at 11,700. They didn't do either. Basically lost 2 hrs of my life. Salesman was a joke. Knew nothing about the vehicle. Looked everything up in manual. Just a bad choice of mine to buy from this dealer. I will never do business with them again. I hope you can learn from my mistake.
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November 2023 by Becky VanDyke
My husband and I leased a car from this group in 2020. We’re nearing the end of our lease and began to receive mutiple emails and texts from the dealership, mostly from Jordan Hill. After a couple of months of messages, we finally made an appointment. Because we have two small kids and needed to arrange childcare, our appointment had to be scheduled a couple weeks in advance.I received an email from Jordan the morning of our appointment that read, “I just wanted to confirm you are still able to make it, as I have set some time aside to make sure that I can give you the attention you need.” I replied about 20 minutes after he sent it letting him know we’d be there. We arrived about 15 minutes early for our 2:00 appointment and were shown to Jordan’s desk. Jordan approached us a few minutes later with another salesperson and said, “Hey guys, nice to meet you. I want to make sure you get the attention you deserve, and I have another appointment at 2:15, so I’m going to have Sean here take care of you.”We were very disappointed to have been passed off to another salesperson, especially after all the contact attempts Jordan had made. Sean was great, we enjoyed speaking with him. But it seems Jordan decided his 2:15 appointment had a better chance of making him some money. We may not be wealthy, but we were willing to continue to be loyal customers. Very disappointing.
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November 2023 by Caleb Wernette
Used vehicles are 3-5 thousand over Kelly blue book and won’t budge on them Which is sad because when I bought my truck at my auto ford in Alma they were super helpful and worked with me on the price coming down 3k and this was just 3 months ago. Completely different atmosphere and experience would recommend the Alma location but won’t even think about coming back to this one.Edit: reply to company since it won’t let me reply to them. I was looking with a friend Eric Sutton. We talked with the manager while we were there no need to talk with him again. Just a friendly suggestion to any future possible buyers do your research these guys are ripping people off. Check what other similar vehicles are priced at elsewhere and on Kelly blue book.
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November 2023 by Jeffery Mcclennon
Nick went way above and beyond on helping us find the right vehicle for my family. He has answered all of our questions and done everything in his power to solve all of our needs and wants. Definitely recommend him as your sales man. He's amazing.
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October 2023 by Tony Marshall
This a great place to bring your vehicle for service, not just the imports. I am always greeted promptly and warmly when I come here. They listen to my concerns and do a great job of checking my vehicle in with their digital check in. Keep up the great work.
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September 2023 by Kellie CB
If you are vulnerable to car repair shops ripping you off because you don't know anything about cars: GO TO My Auto Import Center (Car Quest) in the old Sears Lakes Mall!!!The original local shop I went to for help charged me $80 to diagnose needing my front breaks completely redone for over $1k and also said the back breaks needed to be redone for another $1.2k ... My Auto quoted me $500 for the same job (front only) took her in and actually took off the wheel and saw that the problem was a bad break line and the breaks themselves were fine! I was in and out in a couple of hours!My Auto also charged me less than what they quoted after diagnosing- I 100% wouldn't have known the difference and they surprised me at the counter with more savings even though I agreed to the higher price! They knew what I was originally quoted, too, and that I know NOTHING about car mechanics - honest company full of integrity. My day is made!I'll never go anywhere else!Larry and Cody were knowledgeable, kind, and fast!(2016 Jeep Wrangler Unlimited)
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September 2023 by Steven Deitte
Loved working with Olivia and Morgan! Could have done without the manager stopping us on the way out to leave needlessly to ask us to take this survey. We had our 2 year old and were clearly trying to make this quick. Olivia and Morgan did amazing to make that happen smoothly. This manager just couldn’t help himself to bring the experience back to the old school dealership ways being over bearing and wasting time.
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August 2023 by Melissa Young
Huge thank you to Logan! Just purchased my second new vehicle from him. Thank you for making the process painless, seamless and always looking out for my best interest! I was in/out within an hour. No waiting all day at the dealership ?. You’re the best!
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August 2023 by Dan Kamradt
As you can see from the picture that some rodent did what I would consider very high dollar damage to my Tacoma. I'm fortunate that my comprehensive insurance covered the costs. My complements to Jeremy and Damon for making the best of the situation. They worked with my insurance to repair my truck in a timely manner and get me back on the road. Much thanks to the service department as they are very good to work with!
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August 2023 by Mark Wilson
Austin was very knowledgeable about the vehicle we chose If there was anything that he did not know he called on someone who did. The team approach at this dealership was amazing. He walked us through the process from start to finish. Additionally he followed through on setting us up with accessories after the sale.
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July 2023 by Autumn Colby
I purchased a car out of state and when i got it home i had a couple issues. Taylor was fantastic at helping me and going above and beyond to help get my car fixed right. Even contacting the dealer where i purchased it from and doing everything she could to help.
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July 2023 by David Montag
I had my F150 listed for about three weeks when I received a message from Ivan about selling my truck. Selling private party can be an overwhelming and time consuming process but I was pleasantly surprised with the ease of the sale. I am inherently skeptical so I did my research, asked Ivan a lot of questions, cross referenced information and everything checked out. Ivan was patient, knowledgeable, friendly and easy to work with. My biggest concern was the financial portion of the transaction. Once we agreed on a price, we coordinated a date and time that his drivers would meet me and I would have the chance to go to Huntington Bank to verify funds before signing over the title. It was that simple. Went to the bank, they confirmed the business check was legit and funds available, I signed over the title, and off we went. To say this was smooth process would be an understatement. I don't think it could have been any better. Ivan was able to take an inherently angst ridden process and bring my level of pause and hesitation from a 10 to a 1. If you are looking to sell your vehicle private party, I encourage you to talk to Ivan, I don't think you will be disappointed. Thank you for an easy car selling experience! Highly recommend! --David
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July 2023 by King Pin
Professional and extremely knowledgeable. Bought a vehicle with zero warranty and signed an As Is agreement. It had a major failure with in 30 days. Took it to my mechanic and My Auto took care of the bill. Being that there wasn't a warranty and I signed the As Is, legally they didn't have to lift a finger. However, they did the honorable and respectful thing and took care of it. My Auto will be my first choice when its time for my next vehicle. Thank you Andrew and Charlie.
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June 2023 by Amy March
I waited about a month to post a review just to be sure.My son bought his first car from here. Not a new car but a car that was traded in. Charlie was AWESOME as was the GM. They were VERY honest AND reasonable about everything! My son was so proud to purchase his own car with his own money and Charlie made the experience even better. THANK YOU SO MUCH for taking the time with him.
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May 2023 by Greg Striker
Very friendly staff. My wife and I wanted to make a vehicle change, so we stopped to look at my Auto Imports inventory. We had a terrific experience last time from them so we’re thinking it would be the same. Well,… it was, we looked for Dennis Vogel who worked with us as he did several years ago. It’s never an easy thing to do but it was awesome having Dennis help us. It has been a great car, we did have a small issue with it after a week or so and My Auto Imports stepped up and helped get it resolved and back on the road.Thank you for standing behind your product, Great Job. My wife and I both appreciate Dennis and the service department as we as the rest of the staff.
