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November 2023 by Mom Secret
I had to leave on a business trip across a few states with very little notice and I felt like I needed an alignment so I called the company to see if they had a room to just squeeze me in.Turns out I needed a control arm. Not only did they tell me this, they offer to pull you onto the shop floor to show you what they are seeing. Absolutely love that.My car exhaust is also loud so they recommended me elsewhere because if they did it they would have to replace the entire exhaust. They were honest, they didn't deny the job but gave me all the information to make my own decision and I love that.They even drove me back to my job while they worked on my car. Just wow!You can tell they all work as a team and are trying their best to give you the best service from the desk lady who is a super friendly and knowledgeable down to earth lady, the person working on your car who will sit and explain everything to you, and even the manager was smiling and cracking jokes - work appropriate of course. Love that they all seem to actually enjoy their job and work together so well.If you're nervous about taking your car here, don't be. I will 100% be back when needed and I would 100% recommend them! I have never before been to a car repair shop where I actually learned something, was described the issue and felt completely confident in the services. I can say that about here and it makes me so happy! Thank you!!
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October 2023 by ryan miller
Made an appointment online and when I called to confirm it they had no idea what I was talking about. I have the email from open bay. Got the car in and they ran a test and gave me some idea what the problem may be. They didn’t really say what the test was, sounds like they test drove it and checked the codes. Other than that service was fine and people were friendly.
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October 2023 by Blaire
this is now my go to shop for everything via car problems. I was there a few weeks prior to my most recent visit for an all point inspection. they told me to just keep an eye on my power steering fluid which I did so when I popped the hood last, i noticed my coolant reservoir was low. so I took it back for pressure testing and they did not charge me! very friendly & honest group of people whom I trust my car to any mechanical services needed. awesome ?Services: General repairs & maintenance
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August 2023 by Luis Jimenez-Perez
Professional and upfront service. You pay what they quote you, get quick turnaround time, and the folks at the front desk are knowledgeable through and through. Will always be a customer!
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August 2023 by Sarah Girard
I'm posting this for my Ex-husband because he's too kind hearted too. So a few days ago, or last week which ever it was, he took his 2008 dodge Avenger to Muskegon brake and tire to replace his car battery because it's hard to get to. Its right next to his driver side tire. Well we switched cars today and I found a dirty, nasty rag, sitting on top of wires that are next to the fuse box, and the fuse box sits right on top of the car battery, Now that could potentially cause a fire. Do you guys think that's acceptable? because I don't! Don't worry I threw it away!
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August 2023 by Joshua Stutler
Brought my car here because other local shops said there was nothing wrong with my car when clearly there was. Brought it to Muskegon Brake and Tire and within 15 minutes knew what was wrong. They replaced my rear brake pads and rotors, and changed my brake fluid. Fast, friendly service. Justin was very knowledgeable. Will recommend to others.Service: Brake service & repair
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August 2023 by lmcl1982
10/10 experience. I was in town for work and noticed an issue with my car. They fit me in, fixed me up and were all around amazing to deal with. I’ve already told many of my coworkers in Muskegon about them!Services: Tire rotations
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August 2023 by Carry Nedeau
I'm used to getting "salesman'd" when I bring my car in just about anywhere, but the folks here took great care of me and my car. no unnecessary condescension or peddling to speak of. my car's brakes are smooth as butter now. :-) will bring my business here again!
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July 2023 by Jeff Zack
Andrew and his team did a great job servicing our C300. Excellent customer service, they came to my house and picked me up when the car was ready. Will definitely use again.
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July 2023 by Sarah Haney
I called ahead and made an appointment for an alignment because my car was wandering while driving in a straight line. staff was very knowledgeable and did not try to take advantage of me and upsell unneeded parts because I am female (this has happened at other places). Discovered I did not need an alignment but just a tire rotation and balance. Very pleased and will be back when I need new tires and struts later.
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July 2023 by Gregory Bernard
Sent them email about turning a couple rotors they said yes they turn them but can’t do them same day ok took them there the guy at the desk tells me he probably wouldn’t be able to get them done tell the end of the week and that he wouldn’t put a set of rotors in front of fixing a car.. Well hum the places I worked at we would put the rotors on the machine and let them go check on them a few mins later and done didn’t know you had to stand there and watch them.. but I found a place that did them for 15.00 each as to 25 and I would get them next day so NO I WOULDN’T recommend them to do anything..
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June 2023 by L J Viveros
Scheduled an appointment a week out to repair wheel bearing. At appointment, they notified me of a discount I was eligible for and repaired my car. Service was excellent and I had my car back on the road sooner than expected. I will use their service in the future and do recommend to my family and friends.
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June 2023 by Cavan Berry
I’m a huge believer in shopping local and supporting local businesses. Muskegon Brake and Tire gave me a fair price and the service was outstanding. Highly recommend them.
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May 2023 by Geoffrey Lamberts
Working with Muskegon Brake and Tire was super simple to schedule and reschedule. The process was very simple and efficient. I was told it would be about an hour but was finished just shy of one hour. I received 4 new tires and the conversation with the counter staff was great and I actually received a referral for business for my own business. What a great team! The price even came in lower than expected.Service: Tires
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May 2023 by Kath Anderson
Should be 10 stars....this is a fantastic business for you and your car. I used the chat function the night I got a flat.They were kind enough to fit me in the next day. Turns out tires were in desperate need of replacement and needed brakes too. Where do you find competent people behind the front desk and mechanics too? Justin, you are incredible. Thank you so much for everything! PS They also diagnosed a wheel bearing issue which has been a long time loud noise...very dangerous so getting that done next week. I'm so relieved to be driving a safe Subaru again.Services: Auto windshield repair
