Menards is known for its friendly and helpful employees who provide excellent customer service. Many customers have praised the staff for their willingness to assist, often going out of their way to guide shoppers to the products they need. The store offers a wide range of quality products at reasonable prices, and the online ordering and pickup service is convenient and easy to use. Notable employees, such as Julia in the cabinetry and countertop department and Tiffany at the service desk, have received special mentions for their exceptional support and dedication to customer satisfaction. However, not all experiences have been positive. Some customers have reported issues with order fulfillment and delivery timelines, with one instance highlighting a prolonged wait for a bathtub order due to an oversight by the shipping facility. Additionally, there have been complaints regarding unfriendly service at the checkout, including a specific incident involving a cash handling error that caused frustration for a customer. While the overall sentiment towards Menards is favorable, these experiences suggest that there is room for improvement in consistency of service, particularly during peak times or busy periods. Overall, Menards is a great place for home improvement needs, with a strong emphasis on customer care and support.
Employees are always super helpful and kind. We were able to get the perfect paint for our room and couldn’t be happier! Love the halloween decor too.
August 2025
Reasonable price. Cash back is nice. Personnel is very helpful.
August 2025
Good employees who are always willing to help you and don't act like you're asking them for a small loan. They'll even escort you to the product you're looking for. Now you can't beat that. Try and get that kind of help at Lowe's or Home Depot. Good luck on that.
