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October 2023 by Mike Michaels
We purchased/paid for carpet from Carpet 1 on May 15 2023. It took them until August 4 to install it (75 days/10+ weeks later) with a 3rd party carpet contractor. The installer showed up by himself and we had to help haul the carpet up the stairs because it was too heavy for 1 man. Carpet 1 originally told us 3 to 6 weeks for install but after that time had passed with no contact, I had to follow up to see if we had been forgotten with a phone call. No explanation as to why it had been 8 weeks at this point without a call. Two weeks after the phone call we had it finally installed. So the reason for the bad rating 1) Late install 2) No communication on order being late/delayed 3) Third party installer who doesn't actually work directly for Carpet one. 4) price was mid range compared to other sources. The pros: The installer did a good job and the carpet looks nice but we wont be using Carpet 1 again due to the cons. Update. I was impressed the owner cared enough to contact me about our negative experience. He seems to care and hopefully our experience was out of the ordinary for Carpet 1. We may now try them again.
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April 2023 by Larry and Susan Radtke
We were having TJ Parker remove a tub in the master bathroom and replace it with a tiled walk in shower. He suggested we go to Lakeshore Carpet One. We had never been there but went. We worked with Lisa. She helped guide us through the process with choosing the best products for what we wanted. The shower came out absolutely beautiful. Then we decided to replace the carpet in 2 bedrooms. Brett came out to give a quote and then we went in and spoke with Kelly and she helped us pick out the carpeting and padding. The installers Lance and Noah came out and did such a wonderful job. They moved all of our heavy furniture and repaired the squeak in the floorboards before putting the carpeting down. Not a single thing was damaged and they put everything back precisely the way I wanted it. They were a joy to work with.With these two big projects we thought they were going to be horrendous to accomplish, but TJ and Lakeshore Carpet One made it so easy for us. Thank you Lakeshore Carpet One and thank you TJ, Lisa, Brett, Kelly, Lance, and Noah.
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April 2023 by Christina Knizner
What a great experience we had with Lakeshore Carpet One. I shopped around wanting to find a place that had quality material but we’re also trustworthy. From my first experiencing walking in to shop, to working with the owner Brett for a quote, the staff and the installers- they were all great. We received quality and beautiful flooring topped with great and trustworthy service. I wouldn’t go anywhere else. We are so happy.
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April 2023 by Rosaltha Sevener
We have absolutely loved working with Lakeshore Carpet One. Brett Thorsen & Lisa have been a delight to work with, super helpful, creative, fun and easy to work with. They really have listened to us & our "vision" for our remodel and have suggested awesome ideas. Highly recommend this talented group of designers and the high quality materials they offer.
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January 2023 by Roy .Vanas
This place is awesome.
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January 2023 by Duane Wentzloff
If you are looking to update your home Lakeshore Carpet One is your first and last stop. Carpet, tile, stonework, and vinyl . Quality products and lots of options to choose from for every budget. The staff is friendly well educated in their product line and with you from the beginning to the end of your project. Their installation team is on time friendly and do a excellent job. We have used their services for many years,. We give them a 10 star rating.
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January 2023 by Michelle Harris
I walked in and was so impressed by the LARGE tile selection they have to offer. We worked with Lisa for a new kitchen backsplash. I knew the look I was going for but could not find at the big box stores. When I described what I wanted lisa said, "I know just the one!" And she hit the nail on the head. She knows her inventory well. Thanks for making our backsplash install so easy Lisa.
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January 2023 by J Barv
Meh... lady that helped me didn't really know anything had to ask someone else. No prices are marked everything has to be looked up. SHEDULING INSTALLATIONS 14 TO 16 WEEKS OUT. Same products and prices as other flooring places. Not sure why anyone would chose this place.
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January 2023 by Don DeYoung
Outstanding service. Great selections.
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January 2022 by Gloria Zylstra
Very nice & we had Lisa wait on us....She is very Helpful & Knowledgeable!! Thanks, Lisa for your Help!!!! ?❤️???❣️❣️
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January 2022 by Todd Frees
Very nice staff excellent place to get great service
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January 2022 by Suzanne Velarde
Can't say enough good things about Lakeshore Carpet One and their people. Incredible customer service! They will bend over backwards to make sure everything is just right. I won't buy flooring from any place else.
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January 2022 by burnold1
Knowledgeable staff and great selection at competitive prices. Installation done promptly and correctly. Whole process was easy. Would definitely do business with them again.
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January 2022 by Jeremiah Brown
Lakeshore Carpet One is an amazing flooring company to work with. They are professional, helpful, knowledgeable and follow up with their customers.
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January 2021 by Dave Stahl
I've been with the family since 1997 (goes to show how much I have them fooled)good people good times
