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June 2023 by Sebastian Velasquez
very bad experience. There were two employees who were just talking to each other and never came over to ask if I needed anything.
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December 2022 by Michelle71815 Chell
So I have been going to Journey’s for a long time. Customer service has always been awesome! Today however, it was very poor and I even felt disrespected. We were practically the only ones there at the time. No one came up to assist us. We even looked and stared at the staff. There were a couple of girls at the register and a couple towards the back. One was saying “F-bombs” and we could clearly hear her. I came up and asked for a specific size of boot. Of course the lady at the register scoffs and states: “oh, that brand never comes in half sizes” (very rude and very short). I don’t hardly buy that brand so I don’t know what sizes it comes… lol I mean I deal with people at my job so I get it, people have a bad day but that girl was like done with dealing with people . Seemed like she didn’t want no one to bother them while they were chatting. Just disappointed and hope it will get better! Thanks.
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December 2022 by Shell Chell
So I have been going to Journey’s for a long time. Customer service has always been awesome! Today however, it was very poor and I even felt disrespected. We were practically the only ones there at the time. No one came up to assist us. We even looked and stared at the staff. There were a couple of girls at the register and a couple towards the back. One was saying “F-bombs” and we could clearly hear her. I came up and asked for a specific size of boot. Of course the lady at the register scoffs and states: “oh, that brand never comes in half sizes” (very rude and very short). I don’t hardly buy that brand so I don’t know what sizes it comes… lol I mean I deal with people at my job so I get it, people have a bad day but that girl was like done with dealing with people . Seemed like she didn’t want no one to bother them while they were chatting. Just disappointed and hope it will get better! Thanks.
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August 2022 by Judith Bravo
Cant give it 0 starts. Will NEVER again buy shoed from Journeys. The worst Customer Service experience...shoes never arrived and was told I had to wait 10 to 12 days while they file a claim with fedex and wouldnt offer to ship a replacement pair. I had to talk to a manager to get a refund.Before that I was sent back and forth to Birkenstock bec the sandals I purchased broke within 1 month of purchase. Journeys finally refunded me my money back but it took alot for them to.I expected more from a store chain this size. Very dissapointed.
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October 2021 by Andy Near
My wife picked out a great pair of shoes. "Hey dude" comfy shoes
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April 2021 by Matia Ellis
Didn't have a huge selection to choose from and it was extremely warm in there. However the young lady that helped us was super friendly and really went out of her way to assist us. I didn't purchase anything there.
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April 2021 by Tonyetta Thomas
I love this store
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January 2021 by Russell Vann
Cool ? store
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February 2020 by Sky An
Went into this Journeys and the employee was great. Her name was Stormy and when they didn’t have the shoes I was looking for she brought out others she thought I would like and they worked great! She was fun and was joking with me the whole time and made me feel very welcomed.
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February 2020 by Kailee G.
Went into this Journeys and the employee was great. Her name was Stormy and when they didn't have the shoes I was looking for she brought out others she thought I would like and they worked great! She was fun and was joking with me the whole time and made me feel very welcomed.
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December 2019 by Jorge Puga
Racism in any form is distasteful. Unfortunately, today when I went to journeys with my family we were singled out by a certain employee. She did not greet, asked if we needed help or acknowledge us or any other Latino/Hispanic family at all while we were there. She is a tall/plus-sized women and made faces when either I or any other of my family spoke Spanish. It was very poor customer service and very professional. When I noticed what she was doing as I was there she made sure to emphasize “ ( A greeting ) “. I will be taking it up to the manager tomorrow. She should not be working there or she should be receiving some training for what she did.
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December 2019 by Jorge P.
Racism in any form is distasteful. Unfortunately, today when I went to journeys with my family we were singled out by a certain employee. She did not greet, asked if we needed help or acknowledge us or any other Latino/Hispanic family at all while we were there. She is a tall/plus-sized women and made faces when either I or any other of my family spoke Spanish. It was very poor customer service and very professional. When I noticed what she was doing as I was there she made sure to emphasize " ( A greeting ) ". I will be taking it up to the manager tomorrow. She should not be working there or she should be receiving some training for what she did.
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December 2019 by James B.
Went in looking for a Christmas gift the other night and instead of finding people to help me I walked in on the entire staff on their phones, talking and laughing like it was a party and a boy wearing clothes from the store. I step in and step right out. Cannot believe the store manager would let the staff act so crazy and there was other customers in the store shopping and no one was being talked too. The workers from what I saw was a taller women with brown curly hair and glass with a young tall boy. Went to the other mall because the Muskegon lakes mall have employees that act crazy and careless just like the journeys staff.
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December 2019 by Anita Knash
the awesome selection of shoes
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August 2019 by Jessicana Smith
Amazing people that were very helpful with me trynna find shoes to go with my outfit