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December 2023 by Cancer Lady Pro
Hotel is stealing money from my debit card after being paid by my home insurance. I have addressed the staff 3 times and they say they will continue to do this for " essentials" though they haven't cleaned the room in over a week. Pfft never again. My house burned down and this is how you treat people by taking advantage of them.Rooms: Didn't clean the room for 2 weeks.
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December 2023 by Sheldon Downs
Great location, rooms were very clean and nice, service was spectacular, and I literally walked to the store to get everything I really needed. Stayed for one night for work that I had in town, would recommend for short term and long-term stays. They could up their game on their breakfast, but other than that it was fantastic.Rooms: Bathrooms were super spacey and awesome. Beds are super comfy too. Everything smelled really clean.Nearby activities: You could literally walk to so many different stores like target, Hallmark smoke shops, food, restaurants, and many more if you had to. Literally two minute walk to get to anything you really need also located right in town behind everything.Safety: Super nice and secure hotel. Felt very comfortable. Leaving my vehicle in the parking lot due to being lit up very nicely and felt very comfortable in my room.Walkability: Literally, you could walk two minutes and whatever direction and get food groceries and anything else you want.Food & drinks: They had some options, but not many.Noteworthy details: I absolutely love the bathrooms they were very nice and the beds were super comfy, front desk lady was as sweet as could be just like my grandma’s special apple pie! Thanks for the great day everyone.
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December 2023 by Mike Young
Staff is rude and the price is completely outrageous considering most amenities to the hotel aren't working during our stay. We will definitely not be coming back ever again. I'll take my business where I'm appreciated, has functioning equipment, and friendlier staff. The staff should be disappointed in themselves for their poor quality of serviceRooms: DirtyNoteworthy details: Staff has no respect for customers, rooms are dirty, and equipment not working when we were explicitly told everything was working. Do not give this place any money, as they will just take advantage of you.
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December 2023 by Brad Nowlin
Decent hotel, breakfast area, pool, gym, and vending machines. The spa was broken during our visit which was a bummer. Large parking lot good for larger vehicles or trailers.
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December 2023 by Kristie Lewis
Trust the reviews. I was here for a 10 day business trip and this was by far the worst hotel I have ever stayed in. For starters the room smelled like a sweaty old man. The pillows smelled as if they hadn't been changed. I ended up buying a blanket and pillow for my stay. The hotel was not clean at all. I dropped something on the bathroom floor and there was a dirty washcloth under the sink. No problem it may have been missed. I opened the curtain and there was a moldy mcdonalds sauce packet on the ground behind the curtain and beside the ac. On Friday night there was a group of girls running up and down hall knocking on doors. On Saturday night it was horrible. There were kids playing tackle football in the hall from 9 pm until after 11 pm. I tried to call downstairs and discovered the phone in my room did not work. So I walked downstairs and spoke to the front desk clerk who told me he was busy with other rowdy guest. As if things couldn't get worse when my coworker was reporting her cable not working and I was reporting my phone not working, a gentleman came down and reported he had found bed bugs in his room and was checking out. The only reason we stayed there is because it was the closest Hilton property to where we were working. This property is far from any Hilton property I have ever stayed at. I did call the customer service line and they pretty much said take it up with management. The only plus was there are tons of places to shop and eat. So the location is perfect the building is not.
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December 2023 by Christie Hajduk
The rooms were disgusting and the price was outrageous for what the room / hotel quality was. We came in for an event and they definitely took advantage of that to almost double the room cost. The rooms smelled like 30+ years of smoking and the halls smelled like weed. No problem with that activity however not when it smokes out the whole hotel which was filled with kids for a competition.The room was awful. We were only offered king or king and sofa bedrooms in our block and the sofa, had a "sleep" mask and dog collar under the cushions with beer tops and other trash in and under the couch. The sheets on the bed when pulled out full of dirt and crumbs and the sides of the couch had thick layers of dust.
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December 2023 by Andrew Christopher
Stay away from this one....Front desk staff were incredibly rude. Evening front desk person would not let anyone use the shared space near the lobby and threatened to call the police for people sitting watching TV.Room wasn't very clean. Hair on the floor, etc, but it did have a really strong bleach odor. Also, for some crazy reason, someone was vacuuming the hallway and lobby area at 4:30am, which woke up a bunch of people.I generally stay at Hilton properties, but I definitely won't be back to this one.
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December 2023 by Joe Carene
Arrived at 3:40 PM, but we’re told we could not check in even though check in was guaranteed for 3PM. Was not allowed to have adult beverages in lobby with parents of the team and watch sports on TV. Was told they were going to call police and kick us out of hotel. This is unheard of in a hotel common area. Breakfast was horrible. I would not recommend staying here as a group or individual. Location was great on the positive side.Rooms: Dated and old. TV was from 2008 and calk around tub was molding.
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December 2023 by Logan Parmelee
If I could give this zero stars I would. I booked a joining room in advanced for my daughters birthday. We get to the hotel and first of all I was told when making the reservation I could pay by cash or card that was the first wrong. No you can’t pay with cash. Second issue they didn’t give us joining rooms which wouldn’t accommodate our situation. Then I had asked to speak with a manager and there is no manager there and the gentleman who was working was not willing to help or do anything. I eventually had to demand our money back after him stating he couldn’t do that. We ended up staying at the Fairfield inn who accommodated all of our needs even without a reservation. The Hampton Inn was not willing to help in anyway not even a simple apology for messing up the reservations. Third thing they spelt my last name completely different not even close so it took awhile to find the reservation in the first place. This was the worst customer service I personally have ever experienced. Messed up our plans and put us in a panic on what to do. Please do better and at least train your employees to apologize when your business makes mistakes.
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November 2023 by Doug Spoelstra
We had a great stay. Staff very friendly and helpful. Rooms and lobby clean. Morning breakfast was great also. Would stay here again for sure.
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November 2023 by Brandy Green
Definitely one of the best hotels in Muskegon. A little disappointed with my suite size and I had no place to hang anything. Otherwise the service was phenomenal, breakfast was delicious and the pool was clean!
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November 2023 by Bruce Wayne
Good spot in the center of everything. Phil was great and really friendly, probably the best front desk worker ive seen anywhere. Room was clean, and looked nice. The only problem is that my bathroom didnt have a shower curtain, but im sure thats not regular.
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November 2023 by Syd M
1) ordered two king rooms was given a king and 2 queen rooms.2) the sheets and pillow cases looked like they were never changed, stained, and were so wrinkled. The towels were stained and missing. No bed bug covers on the mattresses or even mattress protectors.3) not clean. Dust bunnies everywhere and sticky gross floors. Honestly didn’t want to touch anything. Tried to call for new towels and the phone was broken to the point of unusable.Also you could hear everything from the other rooms and the traffic.WiFi is not free. You have to sign up for their rewards program. Only a very basic wifi is free. Then you gotta pay for a normal speed. Absolutely ridiculous given the price of the room.
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November 2023 by Constance Glass
DO NOT STAY HERE! I stayed here a month ago and the next m when I woke up, there was bedbugs in my bed. I travel for work so this hotel was booked for me through my job which I explained to them. I was told they were going to give me 40,000 points added to my account for my troubles and they never did (I spoke with the manager there on 1st shift around 6:30am)The points never were put into my account. I have called multiple times and haven’t received a call back, I haven’t did the online chat and was told someone will get back to me within 72 hours and they have not, so now I’m making this public Google review with the proof! This was the morning of Oct 4 & I was checked out by CGORMAN3 as stated on my receipt! (A She called the manager over and then I spoke to and showed her the footage. Save your money and stay somewhere else!! I wish it would let me add the video I have but it won’t!
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November 2023 by Kelly Bertera
We arrived at night after leaving Michigan Adventures and us and the kids were exhausted so we passed right out. Then the sun came up and my daughter was playing on the bed and the bed shifted revealing the Bedskirt and it was filthy and had stains everywhere. We went to the front desk and explained to her and asked her to go look at what we were sleeping on. I spent $181.00 and used 22,000 points for this room.We asked to get a refund or some kind of compensation for the room as this is unacceptable and I was given part of my loyalty points back. This is not an acceptable compensation as you will see the pictures below.Rooms: Nasty
