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February 2024 by Mia Conn-Gorenflo (MiMi)
Slowest costumer service I have ever experienced in my LIFE! WE only trying to pick the car up rite now and been in a line for well over 20 min.I got here there was one person ahead of me however they keep allowing another person to come in and jump line in front of us.Had work done and had to have it done in increments.. Their mechanics are great and do a fantastic job. They need a new person on register though!Waiting waiting waiting....Still in this damn line...Update: 37 min line wait.
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February 2024 by Ashley Singhaus
Great customer service and fast
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February 2024 by Caleb Morritt
if i could give less than one star i would, went in for a complete inspection, was told i needed front ball joints, and a brake line job for my car to be driveable and safe. after paying for the ball joints and alignment, it was still having problems i had voiced when i brought it in. so i brought it muskegon brake and tire and they listed 5 other major problems they did not tell me about.
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February 2024 by Paula Corlew
I tried to bring my vehicle in for a repair and they did not know what it was and they told me I better go to the dealer.
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February 2024 by Davie Jr
The service was informative friendly and thorough
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January 2024 by Derf Azrag
I was very pleased with the tires suggested for my vehicle. The time it took to install my tires and performed a wheel alignment was not long at all.
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December 2023 by Joshua Holy
Best I can say is work was done quickly and the repair is what was needed.
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December 2023 by Louie Napier
Great and friendly service and my car runs excellent. I was grateful for the oil change. when I'm ready to get tires,,. I will come and see Drew. thank you, Firestone.
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November 2023 by Buddy Mahlon
Good guys
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October 2023 by Spunk Funk
Wack. Yet again fixing another shop job because they fail to do basic testing before charging a customer $800... this is just for the people that really don't know much, get a second opinion.
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September 2023 by Natasha Boris
I gave him five stars. It's based on my first visit though. I've had problems locally, so since I was in the area and there was a promotion online, I went for it. Car handles smooth. Nice man said he made sure personally that all the grease fittings were filled. I checked all fluids and they looked even. They even filled the washer fluid, which is often neglected. It's a better solution than what I had in the washer tank. Streak free. It's attention to detail and small things that matter. They are closer to Seaway Drive than the freeway if you are directionally impaired.
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September 2023 by Mame Aument
The associates were professional, helpful and knowledgeable. I was done in a decent amount of time and the price quoted was the price I paid.
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September 2023 by Nunya Bizness
Busy, corporate ran place. Mason ficus is tires. Kids there are getting paid by the hour not the job. So it's unlikely they'll go the extra mile for you because they have no incentive to.
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August 2023 by Kristen Stewart
Detailed inspection must have missed a few things. I am now doing repairs that were not listed. Other than that, customer service was excellent and prompt
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July 2023 by Nina Hoy
I was absolutely impressed from the moment I walked into this shop. The individual greeted us with a great smile and was very attentive to our needs. My daughter and I were planning a trip. Needed to make sure our vehicle was road ready. They did the work and even got the car to me earlier then promised. Kudos to this shop. Continue your good customer service.
