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December 2023 by Jack Ludlow
You guys randomly decide to not let me withdraw money because I have a school ID? It’s on and off too one day you guys will say it’s fine then the next day you say you can’t do it.
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October 2023 by Kyle Homik
Been a member here for a very long time! They have good employees, and great customer service!
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September 2023 by William Everett
I expected it to be busy today being a holiday weekend and I was right, having said that, another trip with the kind of slow service I experienced today, and I will be moving to the new LMCU branch. Also, big shot out and thank you to FFCU for whatever they have in place that keeps managers, or whoever and whatever they are, glued to their desks while a single, overwhelmed CSR handles a line of five customers.
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March 2022 by Joni Grzeskowiak
One of my credit unions I like
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June 2021 by Travis Moran
These are the most dishonest people I have ever dealt with at a financial institution. Not only did they litterally con me with lies, but they did it while smiling. Meanwhile weeks later when I found out just exactly how dishonest they were, it was too late to obtain my property that they sold. This place is a perfect example of trash morals and complete disregard for the wellness of the customers. If only I could give them zero stars.
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June 2021 by Michael Booth
Just had a simple question in the Drive-Thru, and they wouldn't talk to me because I wasn't a member.
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July 2020 by Josh Sherry
I had a terrible experience with Family Financial! Go to any other credit union and your receive better service!
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July 2020 by Sandra Tardani
My mother in law has a car loan and a savings account with FFCU. we have been inquiring about trying to get mom into a quality nursing home but the car loan is preventing us from getting her in her in . We asked the whatmwhat wouldawould transpireFtranspire if we turned the car in and quit making payments. We were Very sternly told that that was not an option. Now there is a hold on her savings account with no explanation. Cannot even give us statements for the past 3 months. Appalling be a avior for a business in my opinion. When we ask for an explanation none is givin.
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July 2020 by Ted Pittman
Nice friendly staff
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April 2020 by Kitty Cat
Rude staff, confusing and useless website. I can't use the ATM because I don't remember my PIN and they won't let me reset it, so I have to go into the building and fill out a pointless sheet of paper in order to make a transaction.
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December 2019 by Hope Stiffler
Very friendly at branch and always willing to help.
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June 2019 by Trevor Picard
My mother used this location for many years, & I had never had any real problems with Family Financial, & around 2013 I closed my account amicably after withdrawing my savings & heading to the other side of the state for college. I was always a bit dismayed that each time I made a transaction, someone (myself or the teller) had to use a large, yellow sheet of paper, filling in a couple of boxes, & leaving most of it blank. As an environmentally conscious person this concerned me, as the same task could be accomplished easily without wasting mountains of paper every day.
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February 2018 by Mark Robbins
Run like a typical bank with none of the benefits of being a credit union. Worst in the state.
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October 2016 by Eric Potter
Worst bank I've ever had. Who caps spending at $1000 per day? If the bank is closed you're screwed, you have to call them and ASK them to let you spend YOUR money. If you need a babysitter, this is the bank for you!!
