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September 2023 by Tim H.
they have rats chewing through peoples stuff stay far away from this place I wouldn't step a foot in any of their units if someone paid me a million bucks they have roaches, bed bugs and mice.
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September 2023 by Tammy K.
Absolutely awful customer service! Impossible to get anyone other than a mean snotty woman named Robin who thinks she knows everything. Refuses to supply any contact info for a manager, claims all the employees are managers. Simply trying to understand why the rate increased 3 times in less than 12 months. Look elsewhere for a storage, the headache Robin will give you isn't worth it.
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July 2023 by Google user
I have had a storage with this company for over 3 years. Never had a problem until the management switched over to Prestige. They have been charging me late fees without even notifying me there was an issue to began with. On top of that, the customer service representatives were rude and extremely condescending. I do not recommend at all. It's so sad that these companies feel its ok the take advantage of the very people whose money is helping this business survive.
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July 2023 by Westernchica12
I have had a storage with this company for over 3 years. Never had a problem until the management switched over to Prestige. They have been charging me late fees without even notifying me there was an issue to began with. On top of that, the customer service representatives were rude and extremely condescending. I do not recommend at all. It's so sad that these companies feel its ok the take advantage of the very people whose money is helping this business survive.
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June 2023 by Paul Thompson William
I started useing this storage facility about 4years ago. They have worked with me on late payments and so much more. I love the place. My complant is I work sun up to sun down in the tree industry. I can almost never acccess my unit because i can never get there by 10:00 pm. Its costing me way to much to take a day off from work. My position at work cant be filled in by anyone but me. So every time I have to go to storage not only does it affect me but my whole crew is shut down. It's frustrating when something I have already in storage has to be purchased over again because I cant access the unit. It's sad because I like the facility. I have to find somewhere else to store my stuff soon.
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October 2022 by Nancy Schmitt
Friendly people to deal with! I thought the rate is very reasonable, it's a gated area and well lit,easy in and out! Thank you!
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September 2022 by Sue Griffin
I just moved from Grandville Michigan to Muskegon Michigan and I was very please that the storage group made me getting into a storage unit so easy.
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August 2022 by midgy73
Ordered and was able to use same day. It’s a lot bigger than I thought and very clean
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July 2022 by Selma Bryant
I was very pleased with the customer service, they were very helpful and I would definitely recommend this company!
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June 2022 by Suante Davis
Haven't moved anything in yet, but I will this coming weekend and I did take a drive over there and everything looks pretty safe and Thank you again
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April 2022 by AAlyah Hill
Clean, easy and some one always answers your call. Even after hours.
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September 2021 by M I
The facility itself is terrific, and their customer service seemed to be very attentive and willing to assist. My problem is that I signed up and received confirmation of 24/7 access to the facility I recently moved my belongings to. But after attempting to gain access @ 11pm (I'm a truck driver so my schedule is erratic in comparison to most folks) and being denied. I was left a voicemail informing me that the confirmation I had received was a mistake and that I had chosen a facility that would not grant me access 24/7. Needless to say, this is a hassle and a nuisance that I am not in anyway at fault for. Wish I had not been misinformed prior to moving all of my possessions just to have to do it again in the very near future.
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September 2021 by Misty Alvarado
The Storage Group was a great place to store our stuff before our home is built
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August 2021 by Jane Sauls
Hands down the best facility around! From the property to the people- absolutely amazing!!
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July 2021 by Stephanie Williams
Worst customer service/management I've ever had to deal with. They're borderline harassing which its good they have security cameras because it will be easy to prove in a lawsuit. They randomly come up with "rules" that were never disclosed, hard to abide by rules without properly being informed of them. They have a contract but also refuse to follow the terms laid out in thar as well. One big lawsuit waiting to happen. There a lot of great competitors with great security systems and much friendlier staff that offer the same prices. I highly recommend ANY other storage company. Good luck.
