Verizon's Muskegon Heights store offers a range of mobile, 5G home internet, and business services. Customers can conveniently schedule in-store appointments or place online orders, with options for free 2-day shipping and same-day delivery where available. While some customers have expressed frustration with the curbside pickup process, noting that it is not always effective, the overall feedback about the staff is positive. Reviews highlight employees as kind and knowledgeable, with specific praise for one staff member who expertly assisted a customer with phone and internet inquiries. Although some customers have chosen to shop elsewhere due to price or selection, many express a willingness to return to the Muskegon store for future needs. The store’s staff is generally described as helpful, with a few exceptions regarding speed of service. Overall, Verizon in Muskegon Heights is recognized for its dedicated employees and commitment to customer service, making it a recommended destination for Verizon users.
Friendly staff and they all seemed to be helping customers. Very busy store expect to have a wait but great if you don't have one.
May 2023
Pretia P. and John E. were a fantastic today, kind and knowledgeable.Helped with my sim chip issue quick and easy and helped me with my phone issues.
March 2023
The staff was very helpful. I ended up having to get my phone from Best Buy because of price and selection, but I will be back to check out the Verizon store in the future.
