“Dallas was absolutely amazing. He was very informative. Brought me up to the current 2024 status and spent the time needed to make sure that I was comfortable. 5 star service. Thank you Dallas!”
10AM - 6PM
1970 E Apple Ave, Muskegon“Heather was amazing! Very knowledgeable and informed me of all of the features and benefits of all your phones. I didn't feel pressured at all. Definitely recommend coming here.”
“My husband and I are NOT tech savvy so Jaylen was a huge help in getting us set up with new phone service as well as an internet box! I can’t say enough about how patient and knowledgeable he was!”
“I visit this location a day ago and I just want to bless Kayla Q she is the perfect example of how customer service should be seen and heard in all businesses around the world. The woman really amazed me with being gentle,nice,kind and caring for every customer she encountered. T - Mobile really won me just from Kayla being so gentle with me under stress and all ? she is a KEAPER !”
10AM - 7PM
5600 Harvey St, Muskegon“I recently took over this store and would like to apologize for the previous owners. I am happy to say since I took over this store I have turned the store around. I’ve worked in cellular communications for over 15 years . Most phones come with 2 months of service , which is why it might be a little more then some. That’s how my store works each phone comes with 2 months of service. I will do anything for my customers and am happy to say come see me in the Lakes Mall. Sincerely, New Owner”
“Every time I have walked in to this location the staff have been great! They are always helpful, answer questions to the best of their ability and personable. I make the extra drive to go here even though there are other locations closer to my daily routine because of how great the service is.”
“I want to preface this post first by saying that I am a very picky and percuiliar person. I had swapped my faulty box for a new one the day before and when getting home I learned that the remote supplied are now different. After struggling to adjust to the new remote, by the end of the night I could not stand it anymore. I went back to the store today and was greeted by the very same nice man who greeted me the day before, Christopher. I explained my very unorthadox and understandably silly issue and asked if it was possible to get back the same remote I had turned in the day prior. Christopher had explained to me that they actually send out the returns on a regular basis but he would check.Christopher then went back to check, he came out once to confirm the style of remote and then he went back and pulled every remote of that style out of the bin. We then went through them to make sure we got the exact one I had brought back the day before. Such a silly request but he treated it as important as any other issue and made sure to give me his A game.Christopher was very nice and easy to work with, I would recommend him to anyone.”
“The staff was very helpful. I ended up having to get my phone from Best Buy because of price and selection, but I will be back to check out the Verizon store in the future.”