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March 2024 by Ginger S.
The service department front desk is abysmal. Any conversation is met with 0 knowledge of any actual mechanical processes . Very disappointing. I'll drive an hour + to go anywhere else if I ever have another recall. Did unrequested/unauthorized work. Get a front desk representative who's a mechanic, not a failed salesman.
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February 2024 by Bill Sian
Pulled in just a little bit before closing thought I would get attitude took care of me
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January 2024 by Karrilynn Mollett
Quick, efficient and a fair price.
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October 2023 by Hc W.
Quick Lane oil change...NOT QUICK! the last 3 times I've gone has been incredibly SLOW and the last time they installed the oil filter in a manner that left the oil leaking out. Not be going back. So sad for such an otherwise fine dealership. Get your service dept. back on track!
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October 2023 by Donchamberlin
Fast got me in and fixed in good time
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October 2023 by Bluebird Flowers
Zero stars. If you have two hours to wait for an oil change and tire rotation come here.
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July 2023 by donkey lvr.
I went on a Monday morning when they opened. I got right in and out. I feel that they do a very good job with checking over your brakes and tires besides doing the oil change. They are a little more expensive then the drive thru oil change places but I feel more confident about the work that these guys are doing. I highly recommend this place.
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March 2023 by Amy A.
I have used Kraphol Ford oil change services various times over the past 20 years and have always found them to be very helpful and they have done a superb job for my vehicles and my son's car!
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January 2023 by Leonard Cummings
Very friendly and professional.Service: Oil change
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December 2022 by Kathy Braman
The staff was very helpful
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September 2022 by Sully Davis
I got my oil changed in my Chevy Cruse this week, I don't know what kind of parts they use but they must be made of gold to cost 2x what it would cost any where else. Very disappointed with this place. I will wait the two weeks to get it into the Chevy dealer next time.Service: Oil change
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August 2022 by Karen Archamboult
They only service Ford vehicles purchased from them.
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July 2022 by Steve Sheahan
Everything Ford needs everything Ford garage, right? Stop in call or go on line.
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June 2022 by Dustin Peach
Always a fantastic experience with these guys. Couldn't be happier!
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June 2022 by Chris Blackhurst
Worst service I’ve ever encountered. Had a small fender bender. They had my truck for like 6 weeks. When I got the truck back it seemed ok. Took it on the highway about a week later and all of a sudden my front passenger side was shaking S so. s I hit 55. They blamed the tires (which they were well out of balance (after they said they balanced them. Then said my tires were bad. Got all new tires and then it was even worse. Got told oh too bad we already closed your claim. Then called and asked me if I would sign a check for them. Will never do business with them again. They also had the nerve to try and sell me tires instead of trying to fix an issue which wasn’t tires.
