Members First Credit Union is a financial institution known for its helpful and friendly staff. Many members appreciate the support they receive, describing the bank as a great place to be a member. The staff is often recognized for being knowledgeable, sympathetic, and helpful, especially in customer service, loan services, and teller services. For example, when a member sold a vehicle financed by the credit union with an electronic title, the staff worked diligently at every step to resolve the issues, helping to pay off the lien and release the lien notification, allowing the member to get a clear paper title quickly. Members feel that the staff genuinely work to make processes as smooth as possible, often finding the fastest and best ways to help. Members also note that their experiences with the credit union have been generally positive over the years, from when they were teenagers to now as adults. They mention that, despite some system bugs, the staff are honest, matter-of-fact, and well-informed about policies. The staff are described as kind and willing to share helpful information about how the business operates, making it easier for members unfamiliar with banking to understand and feel comfortable. While a few negative experiences, such as rude interactions with certain staff members, have been reported, these are seen as exceptions rather than the norm. Members acknowledge that stressful situations can affect staff behavior, especially when dealing with frustrated customers, but overall, the atmosphere is described as real and friendly, with staff even laughing and having fun between tasks. Overall, Members First Credit Union is viewed as a caring, supportive, and competent bank, with staff who are committed to helping their members.
Members first credit union has been great to me.very very great bank to be a member with .nice people has helped me out alot.tgank you members first credit union
December 2021
Been banking with this credit union for about 12 years and never had a problem with them they are always friendly and very professional as I go to drive through or inside and I have had loans and have loans with them they are GREAT
May 2020
Service used to be good but it recently had to freeze a card and get a new one and I been waiting three weeks for a debit card
