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February 2024 by Jeff M.
I'm mostly OK with this hardware store. There are quite a few people who will help you if needed and ask if you need help. I think they need to get a better receipt system so that the receipts have a good description of the bolts and other small items you can buy there because if you need to return them it is well difficult to determine what receipt you had for different times you went there to buy things because there is just a generic "bolts and fasteners" if you ever needed to take it back, you will have to rely on your memory of the price to figure out which receipt you had for it. It would also be nice if they had a bicycle rack so you can lock it up.
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September 2023 by Andrey Kloka
Went to look for fire pit, and not only did they give me a great price on one… but it would not fit in my car, so one of the employees threw it in her truck and brought it to my home a few blocks away on her break!! Thank you so much again!
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August 2023 by Aviyah Baht Sinai
I bought a bunch of camping stuff from this store and during my camping trip. I used my debit card but also used my pin so it was considered a cash transaction...I lost my debit card or it got stolen during my camping trip a few days later and I had to make a return for an item worth $40.00. The manager Dan took one look at me and decided that he couldn't accept my return because I didn't have the original debit card.I know for a fact that returns can go on a different card. I called another location just to make sure and the manager at that store was like "sure we can do that for you"........ people that are ignorant, not aware of their own stores policies, or racist should not be employed.... especially as managers... they make the entire chain look bad because of their own ignorance. They also lose customers who would advise anyone in Michigan to not shop at that location.
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May 2023 by James
The customer service isn't worth paying the marked up prices for items. Just called about plexiglass. Specifically a 2x4 ft sheet. Everywhere else they're $43-45. That are asking $124 for 2 sheets.
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April 2023 by Michman52m
Their slogan is so true...I love this store ..they are always at the door to greet you and then help you right then...and they have it ...
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April 2023 by Ann Anton
Awesome store, helpful staff.
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February 2023 by George Delimata
Love this store always have someone asking if you need help looking or with instructions for whatever you need.always helpful.they just need to spend the money to replace their popcorn machine it was always a tradition and we have lost to many traditions
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December 2022 by Duane Ling
Probably my favorite hardware store ever! The staff is always friendly and genuine. Plus I absolutely love the real time attention. Truly willing to go above and beyond.
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May 2022 by Marnie Basney
A bit pricier than big box stores, but the customer service and helpfulness is worth it. Every time I go in, someone shows me right where to find what I’m looking for, and answers my questions.
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January 2022 by William Springer
Bottom line, they always ask if they can help me find something as soon as I enter the store. It usually takes very little time to get what I came for and check out. Store seems well stocked (how do they fit so much stuff in there?!), but the simple, friendly service they provide beats a trip to the big box stores any day of the week!
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December 2021 by Ben Woods
I think that Gil-Roys Mt.pleasant is the best go to hardware store in the area. The staff is over the top helpful. If you want to have hands on helpful information this is the best I have ever seen. If you can avoid the big box stores Gill -Roys is the best ?
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November 2021 by Nicole Shap
Great service
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October 2021 by Debra Nagey
Being a widow and on my own, I need as much help as I can get. The staff there is always friendly and helpful. They will always help with what type of products, sizes and comparisons of anything your trying to achieve.
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October 2021 by brian pembrook
The staff went above and beyond to help me get the parts i needed. I even got a few tips about what kind of materials i should and shouldn't use for objects needed around food and water.
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October 2021 by John Brigham
Great as always
