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September 2023 by Will
Lucas and the bankers there are awesome, friendly, and willing to help ?
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May 2023 by Tiffany Walt
Definitely not my first choice bank for several reasons. At least they answer the phones at the Midland branch. This Mount Pleasant location is nice enough when you go in to do, very time consuming, business. Just always expect to be there a while even with small issues.
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February 2023 by Abhishek Kumar
From the moment I walked in the door, the staff was friendly and welcoming. Mr. Lucas made the banking process seamless and stress-free.
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October 2022 by Richard F
I read other reviews from a few years ago and I agree that the staff and service at the Mt. Pleasant branch was dreadfully bad. Fifth Third offered a cheap business bank account and decided to try. Over the past year or two, I have had great service from friendly tellers to great bankers. I have accounts at 3 banks. So far, Fifth Third has done very well!
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September 2022 by Eric Valdivia
So three employees at this branch tried stealing a $12k check from a 71 year old woman who won a jackpot from soaring eagle casino and the statement from the bank is that they were following protocol? Here is the quote"feeling mistreated as our employees’ actions were consistent with our process and the dual goals of serving our customers while also preventing potential frauds that can victimize both the bank and our customers.” this was their Answer to why they didn't cash her check which she legally won and could have been easily verifiedby calling the casino , and they tried keeping/stealing it as stated in the news story . That so called protocol is now getting the bank sued in a federal district court but its not enough .. they need to be boycotted and exposed for their corrupt employees
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September 2022 by Emily Z
Friendly staff always greet me by name
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September 2022 by Mike law
Friendly staff. Very willing to help. Good banking experience here.
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August 2022 by Donald North
UselessBankStop asking people for their s. S. #sYou Thieves
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June 2022 by Rebel Queen
Everyone that I’ve met so far has been so nice and helpful. I enjoy this bank more than the other one that I had. They answered very question I’ve had with ease and kindness. I love this bank!
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June 2022 by Angie Begeman
Only one person working wait is absurd! I bank with Isabella Bank and never wait. I feel bad for the one person working because people are rude because they have to wait.
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June 2022 by Ramon Beaulieu
I read other reviews from a few years ago and I agree that the staff and service at the Mt. Pleasant branch was dreadfully bad. Fifth Third offered a cheap business bank account and decided to try. Over the past year or two, I have had great service from friendly tellers to great bankers. I have accounts at 3 banks. So far, Fifth Third has done very well!
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August 2021 by Harrison Xavier Coleman
I had an appointment, over the phone and I called multiple times with international minuets and no one answered!!! (FYI, I called during their normal business hours, during EST)I am not in Michigan at this time to officially be in person at the bank, so what's the point of phone appointments if no one answers? Terrible service, never use this bank or location.
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June 2021 by Duane Wolfgang
Tired 4-5 different numbers- all busy, calls not returned
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November 2020 by Nicolette Wilson
If you live in the area, go with a local bank instead of Fifth Third. I have accounts at four other banks in town and always have a better experience at the other banks. Staff at the counter aren't bad, but lines can get very long and it seems they've been under-staffed for years. The mortgage department is terrible, but that was a great incentive to pay our mortgage off early!
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August 2019 by Brian Courser
Fifth third banking policies are not very customer-friendly
