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September 2024 by Marnie Basney
My bf went to Auto Lab in Mt Pleasant and they recharged his AC and charged him for 2 lbs. AC wasn’t running cold, just cool. They told him the compressor clutch was going, and that his headlight wasn’t working because the wire had been clipped before they got it. Well he zip-tied the connection to the headlight, so he knew it was connected when they got it.
Fast forward a day and his buddy recommended Jim’s Body Shop in Clare. He took him in on a Saturday morning on a holiday weekend. AC wasn’t fully charged and was missing an orifice. Jim fixed it thoroughly and washed the condenser. Knew what he was doing and was fantastic to work with.
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August 2024 by Julie Adams
Horrible company! They are certainly not about doing the right thing. Save your money and take to a reputable and honest company! Do not trust these people!
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June 2024 by LaToya Stokes
Both of my kids have taken their cars to Auto Lab Complete and each time they have done a FANTASTIC JOB. The staff are nice, helpful and honest. I highly recommend this company.
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May 2024 by Marcus Banks
Installed a coolant reservoir on my car myself, but screwed up the installation. Brought it to these guys, they got her all fixed up the same day.
The inspection fee was no joke, but they easily could’ve charged me for a radiator and water pump I didn’t need. Absolutely worth it for how honest these guys are.
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March 2024 by Jennifer Walton
The guys in this shop went above and beyond to repair my Equinox. Brian, Josh and Rick made sure the work was done in a timely fashion.
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January 2024 by Martha Stewart
Auto-Lab Complete Car Care Center here in Mt. Pleasant is a great location to go for repairs. The staff is knowledgeable and informative about every detail of every type of automobile. I have been a client at this location over the past few years, going in when my vehicle required maintenance due to typical wear and tear from driving. In no way is this the cheapest, nor most expensive mechanics you will go to for repairs. Still, they stand by their work & are professionals. I'm very happy about my experience here! Thank you!
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November 2023 by Tabatha Willoughby
They have got our vehicles in right away and very friendly front desk Adam is awsome he has helped us every single step of the way. Only take our cars there to be fixed.
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October 2023 by Joselyn Feliz
Terrible experience! Went in for a free inspection,never was told of a price up front charging me $120 for an inspection is outrageous! All I wanted was an estimate ,Bad service overall.
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September 2023 by Kyle Ash
Great place!
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September 2023 by J G (JGZBABY)
These guys do a solid job. You get what you pay for.
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August 2023 by Ethan Melton
May 2023: By far the most corrupt auto place I've ever had the displeasure of visiting. I took my car in to get the freon replaced and check for leaks. I was quoted ~$280, which was just fine. A few hours later, I received a call saying my car requires a special type of freon, and the price would now be >$350. I told them to stop working on it and I would come pick it up (because the Honda dealership would only $300 for the same service). They then told me I could not have my car back until I pay ~$51 for "services rendered." Literally all they did was determine that my car requires a special kind of freon (which AutoZone did for free in a matter of seconds by typing my car information into Google). Like an idiot, I decided since I would already be at a loss since I had to pay their ransom to get my car back, I would let them finish the job. I got my car back filled with freon and was told they checked for leaks and there were none. 6 days later, my AC would no longer work because clearly there was a leak. I called them to try to get them to actually fix the problem they failed to try to fix. They said I could certainly pay another diagnosis fee (~$50) plus another refill of freon (~$300) plus whatever it would cost to actually fix the leak. In summary, I lost almost $400 dealing with these people and am no better off than before. They will rob you blind; just drive to your dealership. At least when the dealership price gouges you, your problem will be fixed at the end of it. Oh, and they'll talk to you like you're stupid, so be ready for that too.Truly an awful thing to do to a student. They really should be ashamed, but I know they aren't.Edit: They also told me my reverse light was out and it would be ~$50 to fix. Had it checked, they work just fine.Edit 08/20/23; after going nearly an entire summer without air conditioning because I had to pay these crooks $350 not fix my AC. I took it to the dealership. It turns out that there were several problems that caused the freon to leak included a degraded suction hose and a malfunctioning condenser. So essentially these people pumped my car full of freon that would only leak out because they are either incompetent or never even looked for the root cause. Why exactly am I paying for a diagnostic test that doesn't diagnose (assuming they even did diagnostics and didn't just charge me for it)? In response to the response to me, I had no trouble understanding the pricing and I don't appreciate the condescension. No attempt was made by this facility to make things right, which I believe reflects how they really feel about their customers. Avoid this place like the plague, they will screw you over any way they can. I'll be filing a report with the BBB and perhaps the attorney general.
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August 2023 by Charlie Nelson
I dropped off my commander for an intermittent electrical issue. They ate tenacious on finding the problem. Hats off to the entire team
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June 2023 by William Wilson (Bigwill91)
I love how they take care of my employer's Vehicles and are out there fixing everything as efficiently and as save as well. To the best of my knowledge and experience I would have to say that Auto Lab is an excellent way to manage your every day cars and if you have a business and need a work Vehicles back up in running condition to make business more money. They will work with you on each individual needs with each Vehicle and or business
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May 2023 by Cristina Bogdan
Had an appointment scheduled on Friday was told they were behind and rescheduled until the following Friday. Dropped my vehicle off at 7:30am for 8:00 appointment. Went back at 12:30pm and they still hadn’t brought my vehicle in. Very poor service will never go back.
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September 2022 by Bryce Lick
Very complete at looking at your vehicle. Very courteous customer care. Very honest.
