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March 2024 by Don Coss
Bought a radiator from NAPA a few years ago. It supposedly has a lifetime warranty. NOT SO. I just talked to them, they now call it a "limited" lifetime warranty. They said it is pro-rated and because the national average for miles driven is 12,000 a year. This vehicle isn't driven anywhere near 12,000 miles. They said therefore, the warranty is considered expired. I wrote miles on the receipt when I installed the radiator. I have 25,500 miles on the radiator. Besides, how would NAPA know how many miles I have on it? It not like they asked. I believe either the employee doesn't know where talking about, or he has been trained to lie to the customer to screw them out of the warranty. Ok, NAPA, you got me. I promise you won't get another opportunity.
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September 2023 by Mid Michigan Aviation
This store is an absolute joke and I will never do business with them again! I ordered & paid for a part online for same day delivery, it didn't come in. The counter worker said it would be there no later than 10am the following morning. So I arrive at store 10am, worker says "our internet is down we can't sell it to you" as I am looking at the part on the counter and I have a receipt that I paid for the part in full and I can't take my part?.....they said no. I asked them to take my name and # and call me when I can come & get it, they said "we don't do that" Now it's Monday and at 9am I get an email saying that my order was cancelled. I call online customer service and they tell me that the store put it in as a customer requested cancellation.
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July 2023 by Layo
Very good
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July 2023 by Danny Phillips
Great guys!! Very helpful. Had the plug wires for my truck that noone around had in stock
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July 2023 by David Frailing
Didn't have the part, but it was for a tractor not a car, at least they looked and tried to find an alternative
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June 2023 by David vandaele
You can always count on these guys having what you need in stock. The new store looks a lot nicer too!
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November 2022 by kim Stanley
Bought something from another store and wouldn't take it back there
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August 2022 by Us AllWeGot
Appreciate the business that helps
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July 2022 by Joseph Boudrie
I never actually went there I just drove by it looks nice and clean from the road
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July 2022 by Steve webb
Great people
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March 2022 by Tasha Jewell
Doug is wonderful!! He figures out my Frankenstein Mazda every time!
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March 2022 by Christopher Jarvis
They close early.
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September 2021 by Don Grego
Thet can usually get hard to find parts within a day.
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September 2021 by Tim Janis
Great store and great service!
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April 2021 by Bobby Beesley
They had the fuel pump and price was good
