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November 2023 by Brad Bondy
You need an appointment for service but then you get good but expensive service. But they had the part I needed and no other parts stores had it.
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August 2023 by Bryce Y.
Came in to get a basic oil change and a tire rotation. usually a job like this would take a competent person 30 minute. but it takes these clowns over 2 hours. on top of that there were multiple times where our estimated time was incorrect. For anybody looking for oil changes I'd suggest going to a specific oil change shop and then to a tire shop to get your tires rotated. You'll probably save 1.5 hours of your day!
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July 2023 by Ernie Ruiz ii
The parts people really know their stuff
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June 2023 by Kelsey M.
I purchased a car from here and had problems with my tire the next day. I called to see if they would be willing to do something about that and without any hassle James & Kaden took care of it and made the situation right when they could have said no as the sale was final. they were great to work with and extremely friendly staff throughout. I would come back in the future to purchase another car. if you're in the market for a car I definitely recommend checking out friendly ford of Monroe!
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January 2023 by Marie G.
I had a used vehicle picked out with Caden. I took it for a test drive. Came in filled out paperwork to finance a loan (Wednesday). I asked my salesman to hold the vehicle and he told me not to worry that he doesn't see anybody buying it anytime soon. I then decided to reach out to My own credit Union to see what I could qualify for just in case they would have better rates. I got approved but they wanted the purchase amount to make sure it met the NADA vehicle pricing guidelines. I was not available Thursday or Friday morning (which I explained my circumstances). On Friday after asking for a purchase price, at least four times, I was given every other excuse besides the purchase price. He even wanted me to add my husband on their loan application to get approved which makes zero since to me given the circumstances and I make plenty enough money to get a auto loan on my own. Then I find out he let another salesman offer the vehicle to somebody else but then tells me if the customer doesn't buy it he'll send me the purchase agreement tomorrow (Saturday). I know my credit isn't A++ plus but it's still impacts my credit score and why waste someone's time and how do you do that to a customer. They didn't even give me a chance to use my own bank, which makes me think they were getting a huge deal by using their own lenders or trying to rip me off. This is very bad business and unprofessional to do to somebody.
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July 2022 by Daniel D.
While I can say this dealership has been very good in the past, they definitely have fallen off. Long, long wait times for service. No call backs. Very hIgh price markups on parts. Customers are not their concern, except as sources of revenue. They have become complacent due to the large number of Ford retirees in Monroe. It is a franchise Ford could well do without.
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December 2021 by Dane Welling
Bought a truck from them a few years ago. Took it in for service work that was under warranty. A month later went to change out my wheels on the truck and had to use a 4ft breaker bar on 10 of the lugs and then had to torch/melt 3 others. How to properly torque wheels is day one stuff and this is happening at a dealership?!?!?
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December 2021 by Linda Carter
Service was fast,thorough, and the price was right . Not to mention a car wash.Thanks Friendly Ford.
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December 2021 by David Orosz
DENNIS...SHIELA..AND THE PARTS DEPARTMENT STAFF ARE ALWAYS VERY COURTEOUS..FRIENDLY & HELPFUL..I BUY ALL MY FORD & LINCOLN PARTS THERE
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December 2021 by John Head
Service department, great job vehicle was done early and washed.
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December 2021 by K King
Great and respectful customer care...
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December 2021 by Paul Breyer
In and out ....real quick!!!!
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August 2021 by Jane D.
In May I called to schedule a recall repair. I was told it would be a 3 month wait for appointment, but the repair was short and they'd try to have it done by end of business day. So, August comes and I drop it off for repair. I get a call 2 hrs later saying the "inspection" was done and I could come get it. I asked if the repair was done and he said it was not. I would have to come back another day for the repair. I asked why I was not told that an "inspection" needed to be done first and why it took 3 months just to get it inspected. No answer. I asked why I was told that I should have the car back by the end of the day if they didn't intend on repairing it that day. No answer. Since they attached my VIN to their shop for the repair, I can't even take it to another Ford dealership for the recall repair. I asked if I was stuck with them and they said yes. So, if you have to have a recall repair done, don't go here. If you need another type of repair, consider finding a good certified independent mechanic. I've never had this issue with independent mechanics who are very up front with what needs done and when it will be done. This was a typical dealership who thinks that their time is more important than yours. Save yourself some time and aggrevation...go somewhere else!
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December 2019 by Michael Washburn
Been buying from friendly Ford's for 35 plus years, outstanding service from the sale of a car to the maintenance of my vehicles
