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April 2024 by Joshua Howard
Used to be my personal bank of choice for years and it was always clean and well lit. Service was always great too.
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March 2024 by Brittinie Richards
Every one is kind and friendly. The bank is clean. Love the drive thru because I always have my kiddos and the wait time isn’t bad. Aaron is wonderful he goes above and beyond making sure our family is taken care of. Been going here for years highly recommend! :)
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December 2023 by Timothy Barno
Great service
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December 2023 by Kristen Sanders
I recently went into the branch to change my last name after getting married. While we were there, Dina, the customer service representative encouraged us to open a credit card since it was 0% interest for 24 months on purchases with Christmas right around the corner and 0% interest for 12 months on balance transfers so we went ahead and applied. When we received the card, however, it was not 0% interest for 24 months. In fact, it wasn't 0% for purchases for any length of time. I called to speak with her and she admitted she clicked the wrong button and signed us up for the wrong card. She suggested we close the card and reapply for the one we initially agreed to. As a banking representative shouldn't she know that closing a card affects your score and applying for another one also affects your score? All due to no fault of our own. I adamantly told her not to close the card and try to sign us up for the correct card so she said she would talk to someone and see if they would just open the other one without running our credit again. I had to ask her if she would call me back and she said she would so we will see. Also, the card had my old last name on it which was the whole reason we walked in in the first place. Wow.UPDATE: After seeing the positive reviews for Aaron at this branch I reached out to him and within the hour he had come up with a resolution I was happy with. I would highly recommend seeing him for your needs.
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December 2023 by nathan franco
Aaron is the best friend ever and the staff is too and we would not change and go anywhere . Happy Holidays to you and your families
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December 2023 by Julia Liddell
The staff is so helpful and efficient. The location is always clean and welcoming. Great management.
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November 2023 by Paige Hinton
Great experience!
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March 2023 by Bianca Thomas
I went to the atm and it took 10 from me and then another 20 dollars!! The. I called up there and they told me that they couldn't do anything about it. Gave me the disputes number and they told me it'll take 8 days just to get it back. I had bills to pay and they just said sorry for the inconvenience. Very !!Unprofessional !!
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April 2022 by Celia Brooks
This location is an embarrassment. Terrible service and they also charge you to cash a fifth third check! What a joke! Absolutely a joke and the poor man trying to get help beside me, go to Huntington lol
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October 2021 by charger channel
DO NOT BANK HERE THE MANAGER'S ARE RUDE OLD MISERABLE LEATHER HANDBAGS ? THEY WILL BELITTLE YOU AND DISCRIMINATE YOU I WAS CALLED A LIAR & A THIEF BC I WAS TRYING TO SIMPLY CASH A CHECK ?♂️?♂️?♂️?♂️?♂️
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September 2021 by P Sharp
Aaron went above and beyond helping us set up our accounts . He called us back quickly with the answers we needed. And helped us get our 250 dollar bonus for opening up a checking. Its very refreshing to see Employees that are truly concientous and Very Helpful. He is a great representative for Fifth Third.I hope he gets a good performance bonus!!
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November 2020 by Shahelin Naser
A wonderful branch of 53. Just got my account opened here and the whole process took less than 20min. Who wouldnt like to get $250 just as an opening bonus. This is an awesome deal. In love with the online banking and app. Updates to the account are real-time.Gloria Rumans was super easy to deal with and she manages this branch wonderfully. Excellent job!Update from Apr 2020 - tried doing my withdrawal of 14 rolls of coins, couldnt get it at drive-thru. The teller actually walked out to the car and handed it to me. Great service.The only problem I am having here is they do charge a fee to transfer money to any other of your bank accounts. Thats really outdated, something you saw in 2010s. There are banks where this not only is free but have real time transfers. All that said, the account is a zero balance account, so I cant complain.Still like your branch!
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November 2020 by Ronda Hensley
Customer service is amazing but needs to staff more people. Telegraph and monroe location Saturday morning and my car has been running for 25 minutes waiting in line at the pull up teller.
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January 2020 by Pam D
New to the area and needed to open a checking account. Aaron was absolutely phenomenal. Customer service is very important to me. What a perfect example of exemplary customer service!
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September 2019 by Mary Hetzel
We can't deposit our company pay roll checks they pay us with comdata check and have issues trying to get them to deposit it in our account