“I had a very pleasant experience on Thursday, March 16, 2023 at the Telegraph Road location in Monroe, MI.I was in receipt of an insurance check from my fathers passing. I had to initially deposit the check and wait 5-7 business days before any withdraw was able to be made. On this day I needed to divide the check amount between his grandsons and funeral home. I explained to Mariah Smith who was my teller for this transaction how it needed to be split. I was worried it would be a long not easy request. Mariah smiled and said I am sorry for your loss and dont worry there will be no problem. She was very pleasant smiling and helped make a sad type of transaction easier. She was exceptionally courteous, smiled and professional. I thanked her when we were done and she wished me the best of luck. Employees like this need to be recognized for their customer service. It is the type of employees that makes a big difference with continued service to the public.”
“They have a problem with debit cards allow people access to your funds without notice then take it out on the consumer by taking their debit privileges away from them”
“I had a very pleasant experience on Thursday, March 16, 2023 at the Telegraph Road location in Monroe, MI.I was in receipt of an insurance check from my fathers passing. I had to initially deposit the check and wait 5-7 business days before any withdraw was able to be made. On this day I needed to divide the check amount between his grandsons and funeral home. I explained to Mariah Smith who was my teller for this transaction how it needed to be split. I was worried it would be a long not easy request. Mariah smiled and said I am sorry for your loss and dont worry there will be no problem. She was very pleasant smiling and helped make a sad type of transaction easier. She was exceptionally courteous, smiled and professional. I thanked her when we were done and she wished me the best of luck. Employees like this need to be recognized for their customer service. It is the type of employees that makes a big difference with continued service to the public.”