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November 2023 by D L.
We've been trying to get a home equity loan for some time and it's been a very slow process. I've done business with other credit unions before it's never taken this long. We have good credit scores and have given them everything they've asked for. We've had to make several calls to find out where we are in the process. Nobody keeps us updated so communication is not the best. Hopefully they turn it around.
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October 2023 by Morgan Varadi
They make everything so seemless and painless. They really have always been there to help and be so pleasant to work with. They have never let me down!
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September 2023 by 4 5
On two occasions; when I would make an additional payment on my credit card account, the auto pay the following month would not go through as it was originally set up to do. After the first time, I was given assurances that they had corrected the problem. But again, it happened this summer where I had made an additional payment on my credit card account to bring the balance down. But the following month, the auto pay would not work so I received notices in the mail and was assessed a late fee. The late fee was reversed but I'm going through the same headache with this bank. They cannot fix this problem. They cannot set up the auto pay to accept additional payments and then continue to draft my account the following month. It is very frustrating and I have had enough with this situation. Either they are using outdated software or their tellers don't know what the hell they're doing or both. The level of incompetence and outdated software use are the reasons why I'm banking elsewhere and you should too! If you're looking for a credit union, stay away from Members First. I've heard from many other people that they have had similar experiences and they just chose to go to a different bank and they are much happier. It is difficult to "find your happy" with Members first credit Union and members are not "First" when it comes to banking experiences at this credit Union!
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August 2023 by William Johnstone
Literally wanted a fax to complete a loan and then the fax didn't get answered for days. Didn't know the other branches fax and when I got that fax number no one answered that either.On top of that who even ask for a fax anymore?So many wasted sheets of paper ink and time trying to get a simple piece of paper to a loan officer
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July 2023 by Robert Scherman
Today I closed my account because I have experienced very poor customer relations. I opened the account a year ago with the intention of relocating to Midland. I applied for a pre approval letter. I had a terrible experience working with the mortgage department. I had planned on transferring most of our banking assets to Members First after purchasing a home in the Midland area. This week I received a quarterly statement of my account and discovered $40 missing. Members First arbitrary started taking $10 a month out of my account without prior notification. Yesterday I drove the hour commute to Midland to close the account - I was told the computers were down and I could not close the account. Today I drove an hour back to Midland. I explained to the teller I was closing the account because I experienced poor customer service. The teller then closed the account but lied about the reason. I was given a form saying the account was closed because it was no longer needed - I told the teller the reason was poor customer service. I then spoke with a manager voicing my dissatisfaction. I had opened the account with $50. I walked out with $10.14 which includes 14 cents interest. No one I talked to semed to care about my frustration. So I am now shopping for another bank .
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July 2023 by ZBruh
Remediated the problem I had very fast, and updated their training to make sure it doesn't happen again. Thanks a lot to the senior managers who listen to customers complaints. I won't be canceling my account because this is honestly the best bank I've used by far and I have 3 different accounts at different banks. Thanks
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July 2023 by A P (Delexies)
Customer service is top notch. The app is really good and easy.Been here like 10 years and they always have done me right.
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June 2023 by Don S.
God forbid you make a deposit that was a bad check from a customer, This bank will remove any and all atm deposits and make you physically go to a branch. They will not even accept CASH at an atm. This bank is NOT user friendly, and does not care one iota about anyone. Don
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June 2023 by marizahot raudenbush
Since my husband and I became members of MFCU we haven't had any issues. They are kind and helpful with loan procedures, mortgages, or anything else you may need or have questions about regarding your banking. That's why we recommended them to all our friends and family members.
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May 2023 by Ben Blake
Spoke with a very kind employee today named Erin. She made the issue I need resolved very easy. It is hard to come across kind employees like her.
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May 2023 by his wife
Terrible customer service, rude and unprofessional staff seemed very racist and unhelpful they did not want to open my account definitely would not recommend this place to anyone
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April 2023 by auds
the front desk receptionist is the sweetest ever ! always incredibly helpful whenever I have come in
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February 2023 by Kim B
I have had all positive experiences, but my loan experience with Brittany has been phenomenal. Major kudos to her for going above and beyond to make it happen!
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February 2023 by Rolling Hills Farm
Very poor customer service, DO NOT HOLD YOUR BREATH FOR CALBACKS. 48HRS turned into a month
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December 2022 by Douglas Seitz
I was approved for a vehicle loan at DWA but not before i was denied by a out of state DWA picked. DWA never told me they just went to 2nd option and go here and I was approved. Seriously!
