Members First Credit Union (MFCU) offers a unique banking experience where customers become members and owners. The credit union emphasizes trust, care, and enthusiasm in helping members succeed and achieve happiness. Many reviews highlight MFCU's excellent customer service, with members praising the seamless and pleasant experience they have had while working with staff. The mobile app is also noted as user-friendly and efficient. However, some members have faced challenges, particularly with the home equity loan process, describing it as slow and lacking in communication. Despite these frustrations, MFCU has shown a willingness to address issues quickly and improve training based on customer feedback. Overall, many members express satisfaction with their experiences at MFCU, appreciating the kind and helpful assistance with loans and banking inquiries. Many have even recommended MFCU to friends and family, reflecting a strong sense of loyalty and trust in the credit union's services.
Excellent loan rates and excellent customer service! No need to go anywhere else!
April 2024
Mary the front desk helper Was very polite and helpful. one of the reasons I love going there because they go above and beyond. Was very kind. lori helped me very good as well! very satisfied
April 2024
Very impressed with the Loan Officer I worked with she did a great job helping me and explaining the process.
