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February 2024 by Lisa Persall
This Lowes store in Midland Michigan has the best customer service ever! The associates are ready and willing to help and have a great attitude. A big shout out to Brent that works in the lighting department. He was very helpful, kind and knowledgeable.
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February 2024 by Matthew Hendrickson
Some of the staff seemed like they didn't want to help you at all, and other were very pleasant.
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February 2024 by Bob W.
Discovered Lowe's 90 day return policy yesterday. Went to return some plumbing fittings yesterday. They wouldn't accept because the original purchase was over 90 days ago. They will go one year is you used there credit card. Zero chance of that know!
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January 2024 by Soul with spirit
Love lowes. Their was an older gentlemen working in paint today and he helped me so much. I had no idea what I needed and he was very knowledgeable about the paint.
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January 2024 by David Idzior
Blue is easy on and off US10.Orange is too far away.
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January 2024 by David Gill
I honestly do not like stating this.I recently started going to Lowes over Home Depot. They simply have a better selection of misc. hardware at better prices.
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January 2024 by Anthony Pastorino
We needed a dryer ASAP and Eric O. and Mark made it happen. Eric found 1 in stock, and Mark helped us unbox and load it. Appreciate the outstanding service!
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January 2024 by Psymon Maynard
They gave the farwell robotics team $400 to build and do things this robotics season, very much recommended for any hardware or tools
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January 2024 by John Miller
Disclaimer: I work here. This is an awesome Company to work for!! CEO started as a "grunt" making $4 & change per hour. IMHO He treats the employees accordingly. He has been there; done that. My Mgmt. is equally top shelf! Matt,Josh,Jacob & Erik.....looking at you guys!
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January 2024 by Joe Manchen
Customer service is always good here, people are helpful and store is nice and clean. When self checking the people that work up front are always in a good mood and friendly!!
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December 2023 by Cumberland Barns
Totally awesome ??????
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December 2023 by vincent russon
Tried to return some shower pan liner with the reciept that was outside of the "90 day return policy". There was zero resolution and very poor customer service, even with the manager involved. Long story short I drove an hour back home with shower pan liner that I cannot use.As a home owner and contractor that formerly supported Lowes, this is a very frustrating situation to be in. Then add the tough economic times where that money from the return would have been be very helpful to get by.
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November 2023 by Sparrow7
Has what I need, service has always been pretty good. Sometimes it's hard to find someone to help but depends on the day and time. Great place to find clearance items and seasonal stuff they want to get rid of.
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November 2023 by B E
I can not begin to express how I miss Lowes in the Flint area! The help at this store is fantastic, very friendly and we were asked by 2 employees if we needed help finding anything. This store puts the competition to shame! Thank you to everyone at the Midland Lowes for making our shopping experience perfect!!
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November 2023 by Fisher Man
Extremely poor customer service. Placed an order and it was very late. I can understand and sympathize with delays but there was a clear lack of communication and understanding of Lowes own logistics by employees.Through trying to track down order and reason for delays, I learned more about Lowe's logistics and inventorying than 3 of the 4 employees I experienced and was able to assist them. Over the course of 3 weeks I never received a call from the department I was working with, I repeatedly had to call after deadlines came and went all the while repeatedly being promised calls with an update, those calls were never made. Had the product I needed not been exclusive to Lowes I would have happily went to Home Depot.Attitude was repeatedly, "Not my job" or "I don't know" and I was left to pursue my own solutions. "Lowe" morale, poor culture, and unmotivated apathetic employees. Avoid this location!
