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February 2024 by Jeff Allshouse
Bent over backwards to make sure that we were taken care of and we are happy.
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February 2024 by Sydney Reed
sat there for 5 hours almost just to be told that i had to come back at a later date when their store manager decided to show up. went back and the store manager, Patrick was rude and had no idea what was going on even though the lady i was working with originally called him atleast 5 times. i went over to verizon and got approved for not 1 but 2 better phones at way better prices
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February 2024 by Ali Ga
Took advantage of my elderly mother.
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February 2024 by Meggan Libbey
Highly DO NOT recommend tmobile.
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December 2023 by Laura Hitchcock
Hadley and Josh have been extremely helpful in resolving the many issues I have had with another associate that helped me from the start. They are patient and very kind and know exactly how to fix issues.
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November 2023 by B.A. Hill
Directed to this store by TMobile customer service to swap a TMobile gateway device that was not working. Clowns at this store refused to do their job and swap it.
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November 2023 by Kaden Guyinsky
Proceed with caution. This place is sketchy. Insurance and a "free" watch line was added to my account. Told them I didn't want either. Customer service resolved.
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September 2023 by Genevieve Cottrell
My voice-mail had randomly chosen to speak in Spanish, and everyone was at a loss how to fix it. After the other guy in the store kind of blew me off, Ramone knew exactly what to do and had it done in less than 10 seconds! T-Mobile: be sure to keep Ramone on staff - he seems to be the only one who can get stuff done for customers - thanks again Ramone!
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September 2023 by Evan Schleis
avoid this store, lied to me. Didn’t show me any official papers and told me the wrong pricing.
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August 2023 by Matthew Secrest
Avoid this store at all costs. The salesman stated I get a free Apple Watch with the purchase of my new iPhone. Nope the watch required a 20 line and was about 4 dollars a month. Then they add insurance I specifically said no to. In total my 129 month bill skyrocketed to 303. Then when I forgot my account pin they said all they can do is verify me and then I had to call customer care again because they couldn’t. Not true, as the other T-Mobile store I went to did call for me and we resolved it in 5 minutes. Thus, save your money and go to another store because this one is the worst.
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May 2023 by Kaitlin
Hadley and Patrick were incredible. Genuinely the best customer service experience of our lives. They were very patient and happy to answer all of our questions, giving us plenty of time to consider all of our options - and even staying past closing - to make a decision. I will never go anywhere else to buy a phone.
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November 2022 by Alicia Stapish
Went in to upgrade my phone and the employee was no help. The employee said they didn't have the phone I wanted and didn't offer any other solutions besides that. I asked if another location had it, he stated he wouldn't know. I asked if I could order it at the store to be shipped to my home, he had to call someone and it was decided that wasn't an option. I asked when they would have more in stock, he said they don't know they just get what they get. The employee seemed irritated that I was even in the store and would much rather sit there and play on his phone. What's the point of having a store if there is no services that can be offered.
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November 2022 by christopher cardwell
Ramone took the time to hook me up with all the promotions.. Very happy with the level of service here.. All the promotions its like a lil celebration right before the holidays!!
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September 2022 by Eric Amerine
Greg and co worker were amazing . Helped me charge my phone . Helped multiple Indian and diverse families. Clean . Organized store . This location just sells products . For repairs go to the location by the mall ! Cheers
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September 2022 by Carrie Schaeffer
Robert was exceptionally helpful with phone updates and accessories. This store is always top notch for customer service and quality products.
