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March 2024 by Amanda S
Upcharge and do a terrible job. My dog is a AKC registered schnauzer that meets all breed standards instead they just decided to reclassify him as a schnoodle in order to charge me $15 dollars more per groom.
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February 2024 by Leonard Whitmore
This place has great prices and are very knowledgeable about fish and plants as well as a lot of other pets . And they always have some kind of deals going.on
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February 2024 by almira williams
It was good
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December 2023 by Christina M.
I've had my dog groomed here twice and both times the staff have been professional, kind, and more than willing to answer questions with Very clear communication. I have a SD (Service Dog) and it's a big deal to leave her with other people for extended periods of time and walk away, but Ashley S who groomed her on December 17, 2023 was amazing at reassuring me and Bella. Bella has a double-undercoat and weighs almost 50lbs. I had her deshed, nails clipped and ground, paw pads shaved, trimmed & styled, shampooed, ears cleaned, and teeth cleaned. It cost $115 (I paid extra for a coupon book they were offering). The only reason I give this location 4 stars is because the main store has too many puddles of pee everywhere every time we go into the store.
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December 2023 by Arianne Raatz
Always a great experience here. The staff is great and the shelves are always stocked. Love having the ability to donate the pet charity as well
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November 2023 by Nikkia Wills
Great place to get items for your pet. We get our dog groomed here as well.
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October 2023 by Krystal Lopez Jeff Lopez
The store is fine and the service is normal pet smart. But order items online and pick up instead of going in due to you can get them cheaper.This stinks cause I like going in, but I can get my ideas cheaper.
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October 2023 by Brooke Elward
We go here for dog training. Marion is sweet, makes classes fun, and has lots of availability. She gifted all the dogs graduation gifts. My dog also loves to go aisle shopping after class.
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September 2023 by Dernali
Brought my puppy here last December (2022). It was super busy and the grooming area was filthy. Against my best judgment I left my puppy for a bath. The salon called me 3 hours later to pick him up. They said they gave him a bath and charged me full price, they did not bathe him. They did not even attempt to brush him. They just stuck a stupid bandana on him. Needless to say - I haven't been back to this god awful place but I think about this terrible experience from time to time.
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September 2023 by Matt Henderson
I really like this store, the only problem I have is it takes a minute to leave if there is only one cashier, but if you aren't in a rush it's a nice clean store with friendly staff.
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August 2023 by Joycie FS
Names elude me but all were helpful and patient at the East Lansing/Okemos Michigan PetSmart. A lady employee, Jillian I believe, (spelling) went out of the way to show me everything that I needed. She was very graceful and kind. ...Joycie, written on 7.31.2023
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August 2023 by Elizabeth Bonardelli
Very clean inside, staff is super nice, easy to go to with my kids. The staff doesn't make a big deal of us spending lots of time looking at the cats or fish or small animals which I cannot say for every pet store
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July 2023 by Lim Heo
There are always cats who are waiting for new human friends. They are always cute and adorable. I occassionally visit here to play with them.
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June 2023 by heroangel20
Good clean PetSmart. Never had any real big issue here. The staff is normally very friendly and they stay pretty well stocked. Their holiday things could use better stocking levels, other locations definitely have them beat in that department. Also, the employees should be empowered to let you see the cats. The adoption place they normally work with is volunteer run so they aren't always around. It would still be nice to visit and get acquainted with your possible new best fur friend during all business hours.
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May 2023 by Mario Pipitone
I've been bringing my dog here for grooming since we got her and have been incredibly happy with how their girls handle her and how she looks when I get her back. Recently had to switch stylists and Bayli has done just as great as I've come to expect from before.