December 2023 by Jacob Vanator
The folks at Visual Edge IT are knowledgeable, available, and interested people. They can help, and they are skilled. The value I have received from them, both from their support and through purchasing products has been high. However, you have to watch your back with these folks. Based on my own experience, the folks at Visual Edge IT are willing and able to mislead and omit information when selling their services and products.During negotiations for my most recent purchase, I was given a statement prepared by the salesmen that compared by “current” costs with my future costs, labeled with the model name of the machine lease I was considering. Both columns concluded with the words “Total Cost Monthly.” The “current” column “Total Cost Monthly” matched a recent bill, so I assumed “Total Cost Monthly” meant the same for both columns.I then received the first bill for the new lease, and the bill was over $150 higher then the “Total Cost Monthly” column. This was because of a “documentation fee” that was not included in the projection. Given that the first column matched a recent bill, I incorrectly implied that Visual Edge IT did me the favor of including future expenses in their sales materialszWhen I contacted the salesman I worked with, he simply stated, “that was in the tech agreement.”Thus, I affirm that the folks at Visual Edge IT are knowledgeable, and that their service is of great value, but keep in mind that they are willing and able to mislead and omit information in negotiations.I hope that is helpful to you when engaging them for service and products.UPDATE: I received a phone call from my salesmen, who stated that the company would credit my account for the documentation fee. Thanks to Visual Edge IT for your response. I greatly appreciate it.