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July 2024 by Joseph Jackson
Went to pull out money, and the Teller decides to TELL everyone in the building what's left in my account! Unprofessional! That's why you give a receipt! Don't need to here your excuses......
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June 2024 by Jennifer Williams
DO NOT go to this bank. I needed to open a trust account and showed up for the scheduled appointment on Saturday and they said "You are welcome to wait 45 minutes and we might be able to get to you, but we double booked you. Sorry." So, I left. I then went to another scheduled appointment for the same reason and they said, "Sorry, you need to bring in X paperwork." I specifically asked them what I needed to bring in and they said an ID because I had already sent in all of my other materials. I will NEVER go to Chase bank again. They have NO respect for their customers.
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January 2024 by Unknxwn Uzer
Phone number doesn’t take you to the location
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September 2022 by Jan Delaney
Great!
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March 2022 by Linda Campbell
Every time when I visit this branch,there is this lady who speaks poor English always seems lost and don’t know what she is doing, she has to be told by the other lady what to do all the time,it’s getting annoying when things like this keep happening, it’s unprofessional and making chase bank looks bad.
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January 2022 by Dani Corsair
I honestly do not understand how traditional banks stay in business with their poor customer service. This one is definitely one of the worst
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December 2021 by Zachary Watson
The staff here are always friendly and it's a convenient location
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August 2021 by Nathan Rasmussen
Tellers complain about having to do basic cash counting task.
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May 2021 by Josh McCrain
Had a fantastic time working with the bankers at this branch. Jill in particular is a delightful, helpful, and kind person
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January 2021 by Arash Yunesi
Very helpful staff here.
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August 2020 by Bilal Naqvi
Very small branch but gets the job done. They have confusing drive through though.
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January 2020 by Natalie Libka
The individuals working at this branch are very professional and helpful.
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November 2019 by Scott Nelson
They are a great branch. Always friendly and quick service.
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September 2019 by Michael Hillenbrand
This is an excellent Chase branch. The employees are extremely kind, knowledgeable and helpful. During a recent visit, the team went out of their way to help me out with an especially tedious transaction.
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July 2019 by christine Murphy
Experienced fraud with checking account. Froze account. Went in to Okemos branch to open new account which took an unprecedented hour. Banker told me I could continue to use my debit card until new checks arrived. Tried to use debit card and couldn't. Went back to bank and was told by the same personal banker that it was my fault because I was inserting the debit card too hard. He then told me again that I could use the card without issue. Tried again at Kroger to buy gas and card wouldn't work AGAIN. Called banker. He never called me bank. Called Chase and they solved it in three minutes. It was the Banker's fault! He didn't attach my debit card to my new account! Yet he had the audacity to infer it was my issue! He still hasn't returned my call! On the plus side, the customer service at Chase via telephone is EXCELLENT!
