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November 2023 by Robert Pecic
Edit - Of all the people that I have had to deal with on the three trips in 4 days, Felix was by far the worst. Come to find out he is Mr. "I'll get to it when I get to it or it will be finished Saturday"I would give this store ZERO stars if possible. I do my research like a good consumer, find tires for cheaper and Belle says they'll match the price. Great! I can do my tires and alignment at the same place like I usually do. Welp, turned into a nightmare. First, the guy is angry that Belle would match the price I found even though I provided him the confirmation email. Seemed to try everything not to honor it. Second, they didn't work on the tire pressure system as asked even though they said they did and the lights were still on when I got into the car. Third, the tires were losing air immediately so I had to take the car ba k and wait another 3 1/2 hours. The reason "the chrome was flaking off and corrosion was under the valve stems causing them to leak". So you're telling me they didn't replace the valve stems the first time and clean up the rim like they were supposed to? Oh and all of sudden the tire pressure machine doesn't work and needs updates so still no resolution on that problem. NOW the car is shaking once it gets to 55-60 MPH. Call to see about them doing a quick look and fix it since you know, it's been less than 24 hours since I left. Response "you're more than welcome to drop and I'll get to it when I get to it or it will be finished tomorrow". This store has been a complete disappointment. Poor service, poor quality work and and a nightmare to work with. I'm sure the response will be something to do with a good deal on the price match but last I checked that doesn't warrant substandard quality and service.
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October 2023 by Marsha Wallace
My appointment did not go through even though I was able to show the confirmation on my end. The man who helped me choose my tires was extremely helpful. When my truck was returned to me, I checked out the new tires. I was utterly disappointed in what I saw. My tires were covered in grease or whatever they use around the rims and my rims had damage marks all around the edges like they had been pried off. It was like this on all 4 tires. I have always used Belle Tire in a different location with great success but was very disappointed with this location. I didn't report it to them because I had no proof of the damage about the rims, only my word which I'm was certain wouldn't be enough. I figured even though I shouldn't have to, for the $900 I paid in tires, I would just go to a car wash and clean my tires myself. I used Belle Tire because I have there credit care with no interest for 6mths if paid in full. Perhaps next time I will pay cash somewhere else where they can appreciate the pride I take in my truck.
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October 2023 by Kristina Playz
If you have an emergency and need to get a quick fix I suggest you don't go here because they don't know what they are doing. I went to the dealer to get it fixed and they damaged all of my tires and not only replaced a sensor that didn't need to be replaced, but as it appears to be they don't know anything about tires or anything in general. The staff/mechanic whatever you want to call it know as much about tires as a person with no knowledge about cars (so they know absolutely nothing). They removed a sensor from my car tires that I can't even order because it's a 2023 model and replaced it with one of their cheap sensors and caused my cars tpms reader to not work. I came into that place with a problem on ONE tire left that place with a problem on every single tire... don't go here go somewhere else, if you have a luxury vehicle because they shouldn't be touching cars over 100k... any who save yourself do NOT go here I repeat do NOT go here, you are better equipped doing it yourself because they do not know anything PERIOD. Only god knows whose giving these people 5 stars because their work isn't even worth a single star. In summary don't go here they don't know anything and when you call them out they just laugh in your face bring out their "certified" guy to spin random words around to make you look dumb when he's probably as intelligent as you are abt cars.
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September 2023 by allen “cynicusmaximus” heath
Be aware to access this page you must give a star. Follow up to previous review. To my dismay I purchased the insurance as I will not return even to save purchasing a new tire. I feel I must express the extreme ambivalence from the help that we already have your money and I couldnt care less that you can stare at me for half a day or try and inconvenience someone else to come get you. Shopping at belle is not worth saving a couple bucks. Discount Tire is right across the street and have always treated me right.
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September 2023 by Allen Heath
Exactly what happened to Steven. Walked in at 8am only one employee in lobby. He was obviously on personal call. When he hung up he told me it would be 3 hrs to fix a bad leaking tire. I verified 3 HRS! Yep. Yada yada. Im at Discount Tire now. Truck ready before I finished this post.
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September 2023 by Tom Hood
I set an appointment online for a $96 alignment on my Chrysler van, having just replaced the front struts myself and knowing that it needed a camber adjustment sooner than later so as not to chew up my tires. I'm glad I specifically mentioned this, because I was promptly called and told that the required camber adjustment bolts are an extra charge. Ok, cool, nothing unexpected, but imagine my surprise when the guy went on to state that the two bolts needed were $80 each plus 30 minutes of labor @ $70/hour for EACH SIDE to simply remove and replace one bolt. This is on top of the $96 in labor for the alignment itself, which covers adjusting said bolt once it's installed.My $96 alignment was presented to me as a $400 job.Belle Tire, don't screw your customers. I'm sure you aren't even paying the whopping $11.69 that I paid for each Moog K90474 camber bolt kit on Amazon after our call, and we both (I hope?) know that it takes a few minutes at most to install them. I expected you might charge me a (more than fair) extra $50 or so for the additional parts and labor, not quadruple the price of the job...I'm honestly not even sure whether to assume ignorance or malice, because there's no way I could have quoted a customer what you quoted me for this job. Maybe your guy looked it up wrong? I can't say for sure. I was so shocked I asked him to repeat himself, and he said the same thing twice, with confidence and bravado.As for me, I canceled my appointment. I'll install the bolts, dial it in the best I can in my garage, and wait for that opening my HONEST local guy has after the upcoming holiday. I was hoping you'd come through for me in a pinch, but all you did was attempt to pinch me.As for anybody reading my review, I recommend steering clear of this place. I wish I wouldn't have spent $1600 with them putting new tires on my CR-V and trailer earlier this month.Edit - got it aligned locally, including the camber adjustment, for $87 out the door. The only good thing I have to say about Belle Tire is that they were at least upfront and honest about the intention to charge me $400 for the same alignment...
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September 2023 by Martin H.
Its 8am Saturday morning I have a severe tire leak lve limping around on for 2 days and must get it repaired. Walk in to belle to collect on the complimentary happy talk about free tire leak repair after you drop a thousand dollars on tires. They hit me a 3 hr estimate. Are you serious? Drop off for a leak repair? That's convenient, thanks but no thanks. If you actually need a car everyday, dont buy from belle.
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September 2023 by Sunshine
Had a good Customer service experience when dropping off and picking up. But I’m not pleased with the end result look for my 4 new tires. When I picked up the car the tires did not look like this, however later that evening this is what the “new” tires looked like. This is left over tire grease on rim and sidewalls of each tire that no one cleaned off.
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August 2023 by Steven Smith
I was a customer at discount tire for 25 years. I went to Belle and purchased a set of BFG's. I love the tires and got them for 100 less than what discount wanted. THIS IS WHY I WILL NEVER BUY FROM BELLE TIRE AGAIN - This morning I traveled 20 miles and arrived to the shop at 8:09 am. The one employee at the check in station took forever to handle the one customer at the counter. He seemed hard of hearing and short on personal skills. He then asked me If I had an appointment and I said no. He took my name and said that I don't have an appointment. I said I was here for a tire rotation and balance. He said it was going to be at least 2 and a half hours. I was quite upset and told him the last time I was here it was the same story. At that time I drove it across the street to Discount tire in okemos, mi where they got it right in. He said that he has a full shop and indicated that people leave their cars overnight. I told him they need to leave a Bay open for walk ins and pointed out that I arrived shortly after they opened for the day.The belle tire employee CALVIN STURGEON asked me if I wanted an appointment. He didn't offer a card or to write the date down. I told him I was going to give a bad review. He also told me that it was his store during our exchange at the counter. When I was leaving I asked him if he was the owner and he said no - his card indicated he is the assistant manager.I am writing this in the lobby of discount tire . I have been here for 10 minutes and they just pulled my truck in for rotation and balance - free of charge.I WILL NEVER BUY FROM BELLE TIRE AGAIN. I SUGGEST YOU TAKE YOUR BUSINESS ELSEWHERE AS WELL!!
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June 2023 by Morgan Cerny
My Jeep started breaking down on me this afternoon and I managed to limp into Belle Tire only able to go 20mph around 2:30pm. I am from out of town but the guys at this shop really helped me out. I am sure they were really busy with a lot of cars to work on, so I really appreciate Jim and Roger for getting me back on the road before they closed so that I was no longer stranded. Thank you again!!
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May 2023 by Tiffany Gann
If I could leave 0 stars I would. Go to Discount Tire. I bought tires from Belle Tire in November 2022, from the day they were put on, my steering wheel and seat would shake. I've had it in for balance/rotation/alignment 4 times in 5 months. On the 4th time, the salesman told me that a layer of dirt no more than 2mm thick in my wheels was causing the problem. They cleaned the tire, told me they balanced it again, and sent me on my way. Nothing changed. A couple days later, I went into the same store and asked for the receipt, so I could call Michelin for the warranty. The guy said, "oh she was the one with mud in her tires," laughed and loudly declared to the entire store that he would show me where to properly clean my tires while he stormed out the door. When he got to my car, he realized the tires were spotless. He admitted they were clean and gave me my receipt while telling me it must be a drive train issue because it can't be the tires. Fastforward a week, Michelin told me I could take the car to Discount Tire for the warranty work. I took it there this morning, they said it wasn't a bad tire, but it was one of the worst tire balances they had ever seen. They said this is pretty typical for Belle Tire. When I drove it home, it drove beautifully like it always did before Belle Tire touched it. I called Discount and paid $177 to have Discount Tire take over the care of my tires for their lifetime. Definitely worth it after how I was treated at Belle Tire.
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April 2023 by Gracie James
We had an incident with our CV joint failing while on a road trip to Grand Rapids on a Friday afternoon. We called around and asked if anyone could take a look, and this Belle Tire said they could immediately. We hobbled our way there and they were so nice—got it figured out and told us they could have it fixed in 3 hours. We walked to the nearby mall to kill time, and they called a little over 2 hours later that they were done.The man taking care of us was friendly, and really to the point, keeping the issue clear—he even showed my husband exactly what the problem was on our car. All the employees were nice, the waiting room was nice and clean, it was a good experience.
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April 2023 by Gail PATRICKGUNN
I had an appointment that I made online and was greeted almost immediately. They took my truck right in for my 4 tire replacements. I was told about my brakes condition but declined service.So really where the low rate comes from is how there is one guy there who talks about people,/customers loudly and with disrespect- as soon as they leave.( I am sure he made a comment about me as soon as i left!). While he was one the phone with someone, (i didnt want to overhear but hes loud)he proudly stated in a loud voice " a lot of people dont like me!" I understand that and agree with that statement.I asked about my warranty on my new tires ( i declined the addl warranty) to the guy who checked me out and Obnoxious guy busted in on the conversarion. I felt like i was stupid because I should have known what the tire warranty covered. Thanks loud guy! I dont think any type of counseling could improve his behavior but Belle tire should be aware of his loud disrespecting nature- honestly, he probably doesnt care.
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March 2023 by Joshua Krupinski
Family was on an out of town trip and caught a flat driving home. Called a few places and check some reviews, but Calvin from Belle Tire Okemos just was so friendly on the phone it made our choice easy. Very clean, friendly, and Chance took great care of us. Highly recommend if you're in the area.
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March 2023 by Joseph Beasley
Jake Maves was extremely helpful and provided excellent customer service with my consultation.Calvin was also extremely knowledgeable about products and services available on making my transaction successful!