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“I recently had the pleasure of interacting with MSUFCU's customer service. The staff, particularly a standout member named Gayland, went above and beyond to assist me.Gayland's professionalism and dedication were evident throughout our interaction. He patiently addressed all my inquiries with a friendly demeanor and a wealth of knowledge. It's clear that Gayland is not only well-trained but genuinely cares about providing excellent service to customers.”
“Visit here to talk with Financial Services (cuz I'm so filthy rich... Not!). First time in this branch. It's one of the new models of CU. No bank of tellers. No mysterious staff working out of side offices doing Lord knows what. Instead you walk in, register on a tabletn staying why you are there (walk-in, appt, etc) then someone pops out a glass enclosed cubicle and gently guides you to their desk where you do you business. I like both bank models (old fashioned and this space age model). Today's visit went well and swell until I got busted trying to take a picture of the interior. I guess that's what bank robbers do. It's deleted. Got some exterior shots though.”
“I usually don’t leave reviews… but I prefer this location over the one near my house. Hopefully I can give shoutouts, and also not spell their names wrong, but Carmen, Tyler, and Brian are all wonderful. They’re super friendly, make me feel welcome and always make my day a little better. I really appreciate the positive customer service!!”
“The staff at Lake Trust, like Alicia at the Okemos branch, are truly wonderful. Whether interacting with them at a branch, over the phone, or online,; they are courteous, helpful, and provide a stellar service experience. If you are in the market for a new bank, you would be making a wise choice to choose Lake Trust for your banking needs.”
“THIS BANK REALLY CARES ABOUT THE PEOPLE. To be perfectly honest, I'm incredibly impressed with how non-judgemental and forgiving this establishment was with regards to overdraft fees during covid and the residual economic conditions. It's what kept me a customer, despite not living particularly close to any of the branches. I've been a customer for 20 years - I opened my first account up in Mt Pleasant when I started college - and I can't say I've ever had a complaint. Also, please give Jeff a raise; he is excellent with interpersonal communication and troubleshooting. Can't thank these people enough. A++”
“Switched from PNC 2 years ago and never looked back. The staff is friendly, efficient, and knowledgeable. The bankers always go above and beyond to take care of me and even advise for my long term goals. The tellers are fun and always remember my name. Would definitely suggest using this Bank!”
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“I live out of state and needed to set up my parents CASE account for online banking. Called customer service and was assisted by Becca. This was by far the most efficient and pleasant experience I have ever had with a financial institution. Becca was courteous, professional and made the process easy to follow. Thank you Becca.”