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July 2023 by Stephanie Marie
I have never had a bad experience here. I've been here when the line is out the door and when I'm the only one there. Each time I have been treated with nothing but respect by the employees. I've never had an issue trying to send or pick up something. Great experiences here!
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July 2023 by jeremy deforest
I have been selling on eBay since 2005 and mason USPS has been my most reliable service provider for shipping services . I like the fact that they don't waste a bunch of trips to your neighborhood everyday or lose or intentionally damage your package like Fed ex or ups rage delivery has in the past but I really wish they would not buy a million semi trucks sit around to waste our tax money on depreciation statements and I hope they are not planning on tearing down the beautiful historic mason post office because it looks like they have neglected the brick tuck pointing and linseed oil glazing compound on the windows of it etc for a long time now.
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July 2023 by Tyler Colwell
Have a package getting delivered tomorrow, figured I’d go pick it up since it’s a holiday weekend and we’ll be out of town. Lady at the desk tells me they have it, and that I have to wait till tomorrow. It’s “unsorted” I guess. Didn’t even bother pretending to check in the back, just stood at the desk and told me I’ll get it tomorrow.
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June 2023 by Emma Rose
I seriously dread when I have to go to the post office. I shouldn't get an eye roll as a response when asking to see the new books of stamps.
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January 2022 by Katlynn Scott
Unable to get anyone on the phone. Sent books as Christmas gifts, the Mason post office opened my package because it was Media mail, which they have the right to, however then lied about the contents of the package. Required more postage from the receiver. I tried calling to pay, no one answers. If your going to have a business, answer your phone. Plain and simple. The reviews here are awful, won't be mailing anything to that town again. Looks like I'll go with the trend and mail virtually, gift cards through email, etc. If you can't do your job maybe you won't have job in the next coming years :/
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January 2022 by jasper engel
I really like this post office I've been here over a 100 times the last few months to ship things for ebay and the workers are always really polite and helpful. Overall just a nice local post office.
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December 2021 by Courtsnip 1976
Mother in law recently died. Sending things to my neices and nephews. Lady in the office extremely rude and on some sort of power trip. Very unpleasant experience. ZERO kindness. Zero courtesy.(The woman working next to her seemed nice. Not sure how she can stand working with that woman all day. ?)
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June 2021 by David Clinton
Horrible service....six weeks in 2020 of partial mail, resulting in late payments to creditors. Will not take responsibility for late or no mail .....They should all be fired or go without pay, like I go without mail. They seem to take pleasure in NON delivery.
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April 2021 by Every Thing
Very very Rude and Disrespectful man dealing with my elderly mother, she had just built a home and had problems with the new address and every neighbor business and internet provider and driver license has ST as address but the man argued and said it is Rd and when we tried to explain we are not getting any mail at RD the man didn't care and said nothing he could do about it even though we had received a package at ST.. Left frustrated and still not receiving any more packages and no mail.. will have to speak to supervisor to acknowledge the rude employee
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November 2020 by Rapsinski 99
So I renewed my license and was waiting for it to come in. I called sos after 3 weeks they said they shipped it. Called the post office and they told me it got returned to sender. The lady on the phone claimed all the mail from my house got returned because we don't check it... yeah. We got told we don't check our mail. I check it everyday so that was a blatant lie. So now thanks to the mason post office I can't vote in this upcoming election. If I could give negative stars I would. Just absolutely horrible and disgraceful.
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May 2019 by Randy Bowen
I bought 30 2 ounce stamps on accident and needed 60 1 ounce. They refuse to exchange them saying the entire town will come and return their stamps if they make an exception. Unreal rude lady at back door the manager doessnt care about people and in our town that isn't acceptable. I told her I was going to write this and she said good. Read the other reviews. It is sad how we are treated here and the upper workers are angry too so who can you complain to? Noone cares about their job in here.
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February 2019 by John Carey
Live less than a mile from the post office and my mail doesn't arrive until between 4:30 - 6 pm every day. Pretty odd.
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February 2019 by Maysam Dascht
Not happy. They lost my package. Bad customer service. Rude guy at desk. I always go to Lansing or East Lansing post office. But I work in Mason so for first time I tried this location and it's my last time!
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January 2019 by Debbie Mollsen
My dad's mail has been forwarded to my address for the last 6 months but now they o my deliver some of it and still leave mail in his mailbox. He is now deceased and the P.O. isn't doing as requested and u can't speak to anyone on the phone. Ugh
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October 2018 by Chikanenomiko
Some of the drivers are actually very nice, and mine go the extra mile to make sure my packages are safe from the rain ect. But go into the office and it's an entirely different environment, they are not friendly at all and sadly I have to go there often to drop things off! They could use some "hospitality lessons" for sure!
