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February 2024 by Jennifer Nagel
Got an appointment within 24 hours! Very nice lady, took only 30-45 minutes to do my taxes. But I was shocked when I was hit with the $250.00 bill!!! Only filed simple Federal and State taxes. Then they added $35.00 more for direct deposit! Unbelievable!
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March 2023 by emily weber
My 18 yr old daughter went in by herself and had a horrible experience, rude made a remark such as "the money your getting back is paying me basically" that's what a kids wants to hear...I know she won't be going back...
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May 2022 by Leah Mancuso
Never will I come here again and have gone for years. I had an appointment, the lady was in the hospital, (I wasn’t even told until I got there) and they asked for me to do a drop off. Of course I agreed since it was close to tax day. I was told I’d receive a call and never did I hear from them. Called the Williamston branch today and they stated that it was NEVER finished because they had questions. But, guess what?? THEY NEVER CALLED ME. Williamston lady confirmed no call was documented. So now, I will most likely have a fee if I owe in like I did last year. Big F U from the woman who understood your situation and agreed with what I was offered. I would give ZERO STARS.
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April 2022 by Hot Blood
I have give to this location for the past 3 years and have always had a good experience. This year was total opposite. I left a review and I do not see it anymore to start with, the manager called and was extremely sorry I had a bad experience. The manager said she was going to have mine and my boyfriend s taxes looked at and someone will get back with us to let us know what they found. . We never heard anything back, a deposit from hHnR was in my account but I o no idea why, when we try too call them no one answered the phone and no one has called us back yet either. My boyfriend' got a notice that his taxes are now $1000 less and we know that isn't right. The woman who prepared our taxes was extremely unprofessional, she didn't tell us about any fees, no questions asked about our income or changed to our life that could impact our taxes, my bank account wasn't even verified!. So now we will prolly have to go pay someone else to look over our taxes and I will not be back
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March 2022 by Anthony Griffin
Terrible service. I was told it would cost $180 for an individual tax return. When she was done she told me $315. When I asked why it was so much more than quoted, the agent ghosted me. I haven’t heard from her in a week! Did this person just steal my identity? I’m still trying to contact people. The office phones aren’t answering when I call either. What is going on? Stay away from this place!!
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March 2022 by wendy klein
Kurt Romig was extremely helpful, very easy to speak to. His help was greatly appreciated!
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February 2022 by Lisa Mitchell
Love Michelle Kusiak. She has been my tax pro for over 10 years
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August 2021 by Lindsay Waldron
We really like Delores Lodge at the Mason, MI branch. She gives us a lot of confidence that our taxes were done correctly. She doesn't pressure us to purchase anything that we do not want to purchase. She is also personable and easy to have a conversation with.
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April 2021 by Krag Ryal
Past history, ease of service, and knowledge of preparer
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April 2021 by Adele Thompson
You stand behind your work.
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April 2021 by Samantha Gibson
Deb was amazing I couldn't have asked for anyone else
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March 2021 by Sharon Nilsson
It's not only near me but I've been going there for years and they're always so very kind
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March 2021 by Jack Cook
The person that we saw this moing was super......We certainly would like to see her again next year....Jack & Darlene Cook
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March 2021 by B
Great people and even better service!! Highly recommended!!!
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March 2021 by Google user
We really like Delores Lodge at the Mason, MI branch. She gives us a lot of confidence that our taxes were done correctly. She doesn't pressure us to purchase anything that we do not want to purchase. She is also personable and easy to have a conversation with.
