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November 2023 by Justin Macauley (macaulj)
Didn't answer their phones when I call the Mason, Branch. Automated telephone answering service transfers me somewhere else.
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August 2022 by Kelly Foster
5/3rd is the best!
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May 2021 by Calvin Lopez
I’m from out of town and recently visited the fifth third bank in mason, overall great experience, Austin was a lot of help and I’m really satisfied with everything. I would definitely recommend.
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May 2021 by Steven Garcia
My dads old and doesn’t know how to use the internet very much, but he said working with Austin Wilman was the best experience he has ever had with a personal banker!
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December 2020 by Sha Ron
Thank you Austin and Michelle for all the help. I really appreciate it.Thank you Brey for answering my calls.You guys are doing a great job. Keep up!
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November 2020 by Joseph Adorjan
The customer service, particularly by Julie and Courtney is exceptional. They greet me by name and are friendly yet very professional. I would highly recommend the Mason branch of 5/3 based solely on these 2 employees alone. They are excellent at their jobs.
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November 2020 by floyd willis
Ive had the same tellers for years now it seems like. Always greets me as a familiar customer and helps me a lot.
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October 2020 by Brandon Lee Hannahs
worthless and I'm closing my account. 6 different cards now and still getting transactions I never made. fricking ridiculous
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September 2019 by Lynsii Ward
I have visited this branch twice and have received excellent service from the staff. The people that I worked with were both kind and knowledgeable. Both visits were great experiences.
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July 2019 by Justin Macauley
Don't answer their phones when I call the Mason, Brance. Automated telephone thing transfers me somewhere else.
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November 2018 by Kurt Creamer
Their customer service is horrible. They could really care less for their customers. I would never recommend them to a friend.
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January 2016 by Diana P.
Have been with this bank for years and have been well pleased. Between mortgage, checking, savings, etc, we wouldn't go anywhere else. I just added a business account, and again it was quick and painless. Great people at this branch who always know me and make me feel valued as a customer.
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December 2013 by Mel T.
Won't ever do business with this branch or 5/3 as a whole after dealing with them. We asked them to be removed from their solicitation phone calls which they refused to do. Like clockwork we'd get solicitation calls from the local Mason branch even though it was noted in the file that we didn't want to get them. Then they started adding all these fees to their banking. So since the other 6 local banks didn't have fees we figured it was time to switch. No more annoying calls no more fees all over the place. This branch couldn't even close out our account properly. 10 days after we closed the account 5/3 hit us with a fee for being under their limit (of course the account is at $0. because we CLOSED it) and we had to argue with them over that. They seem to be a combination of dishonest and incompetent. I'm glad we moved our money elsewhere.
