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May 2023 by J Sinclair
You are right it is a public sidewalk. Means anyone can record anything they can see from public.
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December 2022 by Jim maddix
Marcia Rockhold manages a great team of caring people. I am very happy to be a satisfied customer
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May 2022 by Terry S
This is the best place for a mortgage. Ask for Kathy Baker. She will treat you like a friend and help you throughout your new mortgage or refinance loan process. She is knowledgeable, professional, and most of all helpful & patient in answering all of your have questions or concerns. Make sure you call Commercial Bank in Mason, MI & ask for Kathy Baker for any of your real estate financing needs. You will not be disappointed in the service you receive.
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May 2022 by Douglas Lee Sturgis
WONDERFUL experience with Commercial Bank!! Each of my contacts at Commercial Bank use patience and willingness to provide guidance during this evolving process. From the onset and with a positive initial meeting, Jacky provided a detailed explanation of the offerings and process. Timing was forecasted for (only) 60 days, all was completed on time to meet the closing date. Nice! Once the transaction was completed, Trisha and Amanda have been equally as supportive with the essential banking requirements. Additionally, as my business gets into motion, the opportunities for equipment, tools and process improvements are now being presented and implemented, looking forward to learning of opportunities to do more together. My experience with Commercial Bank is so beneficial for my startup. Thanks so much for your professional and personal support.
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May 2022 by Paul Schmitter
I received excellent customer service from Shannon at Commercial Bank when dealing with some pretty difficult estate issues.
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October 2021 by SHANE HOOSE
Working with Kathy Baker at Commercial Bank in Mason on a refinance was smooth sailing. Kathy was EXTREMELY helpful . She answered questions in a manner they we could understand. Always the professional, considerate representative of Commercial Bank. Commercial Bank should be proud to have such an employee working with them. We highly recommend contacting Kathy for your refinance needs. In our opinion there is no one better.
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June 2021 by Linda Fercho
Had 3 loans with Commercial Bank throughout the years. It was a great experience. Kathy Baker was our officer and she was excellent to work with. Extremely knowledgeable and was very personable as well.
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March 2021 by Jill Kelbert
Kathy Baker at Commercial Bank cares about her customers and I have received nothing but stellar service from her. She has helped me over several years with many different things and she is always kind, welcoming and concise with her knowledge and information. She returns phone calls quickly and is always available to lend her ear or help guide me with questions or issues I may have. She has never once made me feel like she didn't have time for me or seem like she was in a rush to get to her next task. She is truly someone I can count on with my financial needs and helps guide me in the right direction.I have received some wonderful customer service over the years and some bad, but Kathy is my number one, heads and tails above all the rest. Thank you, Kathy!!
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January 2021 by Michelle Wallo
Very easy to work; great customer service and provides an excellent working relationship going above and beyond what is expected of a bank!
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October 2020 by julie johnson
Kathy Baker has been my mortgage person for 20 years. She is efficient, friendly and fast! I couldn't ask for better service!
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September 2019 by robert adado
This is a very good bank .They go out of their way to make sure that the customer is being treated right. Being in business as we are we need a bank that is their for us.They do that very well
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January 2019 by brady soule
I weighed out wether or not I would post this review. I called to inquire if there are any holds on any businesses.....I was asked which one .....PlayStation/Sony to be specific. She replied that in fact they no longer allow transactions through PlayStation/Sony. This is not my issue, however my issue is with the person who I spoke with. I explained that I would probably be closing my account due to this fact......the reply I received was “ well that's sad that you would close your account because of PlayStation!†So at what point does a teller become a financial advisor? If I'm not mistaken, it is in fact my money and I will do with it what I choose to! Maybe you should inform your staff that they are not to make judgment about people's finance, and just do their job.
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December 2018 by Chad Linsley
I had a very good experience working with Debbie in commercial lending. She consistently went above and beyond the line of duty (to the point of returning a phone call when she was home sick!) It was clear that her interest was taking care of my needs rather than meeting a certain sales quota.
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December 2017 by Joan Colligan
I was very happy with Mason State Bank and was a member for 25 plus years. Commercial took over recently and it has been nothing but a headache. My debit card was breached, called the bank and apparently only one person could handle processing a new card and she was on vacation for the week. Called the following Monday and she called in sick. Hard to go without a debit card! I was told to just take enough cash out to get me through. Recently, tried to knock out my Christmas shopping online and the $500 limit per day put a crunch on that. I called to see if that could be lifted while I shopped and was told "no" . But my limit to purchase via debit was triple that. Does any online company take debit? No. Nowhere to enter a pin #. Weighing the options between switching to msufcu or dart.
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April 2017 by Ray Chouinard
Online banking for bill pay was messed up during transition. Some bill pay was cancelled and they didn't know why. Customer service for their online support is a joke and very rude.
