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December 2023 by Clarence Cromwell
Ace is convenient and I always find what I need there. It seems like the staff outnumbers the customers. That's probably not true but they always appear when I need them, making it seem that way
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December 2023 by Stephanie Marie
Had a great experience when I stopped here on my way to work. I was in a hurry and didnt know where to find what I was looking for. George was very kind and helped me find exactly what I was looking for. The staff here are very attentive and willing to help. I will be stopping here again!
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November 2023 by Susan Berquist
It seems to me lots of people would find 25 pound bags of water softener salt to be easier to manage than 40 pound bags. But apparently not because I have to special order the lighter bags. Ace Hardware in Mason is very accommodating of this and they load the bags into my vehicle. Very helpful staff!
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September 2023 by Diana Bush
Let me tell you this place is awesome. I was helped promptly. My daughter had to get supplies for a project and a nice elderly gentleman helped my daughter as I was frazzled because last min project shopping. He helped her as a grandpa would help their grandchild. He assured me that he had been thru this many times with his own kids and he would help until we found everything she needed. Another place where i was NOT made to feel less than because I was a female in a hardware store. Thank You for all the help! I wish I took the mans name down as I would love to recognize him on here.
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September 2023 by Scott Askegard
Not sure if it was a bad day but I have been going to ACE for the past 26 years and was always helped and never felt taken advantage of until this day. One day this past August. I bought a pricey cordless chainsaw. Every power tool I had ever bought had a battery and charger included. The young man showed me where the chainsaws were then disappeared. I found my boxed saw got some oil and a few other things checked out and went home. So I got home and thought well I should charge the battery. Opened the box no battery. So I was doing yard work and my wife said she would drive to get a charger. Well at the store The manager was extremely rude. She called me I said let me talk to him. I was Expecting the helpful hardware man. Apparently not this day. He told me the price of the charger and battery which was more than the price of the saw. Then said oh we sell a chainsaw with battery included at only a few dollars more.By the way I am 60 years old and have owned a home in the area since 1997 and spent thousands of dollars over the years at this store. So the helpful man that showed me the saws could have said yeah the come without a battery here they are with the chargers and by the way we have a deal that includes the saw with a battery and charger.The Woman who checked me out could have said. The saw needs a battery I see you have not purchased one . Do you need one? And by the way I think there is a deal that includes the battery. The Manager instead of being rude to my Wife could have said. Looks like we dropped the ball on this one we usually do better than this. Sometimes an apology is all that is needed. They really need to do better with customer service. I like to support local businesses but if this day is any gauge on how the store is now run day to day. I can find most things cheaper at Home Depot or Amazon.
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September 2023 by Michigan Ebay Flipper
Staff are helpful, the store is clean, overall great place.
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August 2023 by cmennare
They had exactly what we needed
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July 2023 by Stanley Arntson
My usual place to go for items is Menards, but I'm very quickly changing my mind for the little things. Friendly, knowledgeable and quick to assist with what you are looking for. If they don't have what you want, they will assist you in finding it elsewhere.
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July 2023 by john sullivan
Doesn't always have what I need. Frandor ace has more
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July 2023 by Kimberly Lambright
Very helpful and had what I needed.
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May 2023 by Jennifer Nagel
Very helpful staff, quick service!
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April 2023 by Drew
Clean, organized store, and the employees are friendly and willing to help get you what you need. They are the helpful hardware place.
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April 2023 by Michael “MikeyMike517” Hanna
Quick stop but has all the unique hardware and tools you need to get the job done.
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March 2023 by Wendi Ramey
Great customer service!
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March 2023 by stan smith
My hometown Ace . Great customer service
