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March 2024 by Deb Castle
Great time with the employees very friendly and informative.
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February 2024 by Reid Cunningham
Great service overall, knowledgeable and friendly people made it an easy experience!
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February 2024 by Bryan Face
Anthony will always be my go to guy. That dude is not only smart but he treats you like he's known you his whole life. He's a good dude and I'd recommend him 1000x over.
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February 2024 by Tracie Heil
Helpful staff
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November 2023 by Margi Brown
Robert was great. He explained things very well and was so kind.
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October 2023 by Ben Meikle
Robert is absolutely amazing! He is knowledgeable, kind, happy and obviously just a pleasure to deal with! I was working through a difficult transfer (had nothing to do with him) It was my situation, and took three visits but finally we were able to work through it. Not sure I would’ve been successful without Robert. I hope he’s getting regular substantial raises$$$.
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October 2023 by Mark Fitch
I had an awesome experience upgrading my iPhone. Anthony did an incredible job helping me throughout the process and was a joy to work with. I highly recommend working with Verizon, and Anthony in particular, if you can.
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September 2023 by Rachel Adams
Anthony is super knowledgeable and helpful. He definitely does 5 Star Customer Service. He deserves a raise for how he interacted with everyone that walks in the door.
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August 2023 by Cheryl Marengo
Anthony was very patient and helpful. Definitely will recommend to family and friends.
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August 2023 by Debra Zlydaszyk
Robert was very helpful, knowledgeable and professional. I get very nervous dealing with phones, passwords and electronics. Robert was wonderful to deal with. AAAt!!!
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August 2023 by John Sullivan
I live in battle creek 15 miles from the Marshall verizon store. But the service I get there is hands down so much better. I tell everyone this
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August 2023 by Gina Pritchard
Robert was great. Good employee and knowledgeable about product.
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July 2023 by Darby Bayliss
Robert cut through all the chaos and helped me and explained everything and made changing phones and plans easy. Thank you so much Robert!
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May 2023 by Jack Stephenson
I have tried to contact store manager several times no response I guess I'll have to shop someplace else
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April 2023 by Jesse Hammontree
Went there on 17 March to split my phone plan off my ex-wifes plan. Of course, I am eligible for an upgrade. Anthony pulled out a couple of Google pixel 6a phones. I asked about Samsung and I was told that android uses google software and it's the same phone just one is google and the other is Samsung. Nothing could be further from the truth, the google pixel 6a took 1 hour 46 minutes to charge from 56% to 100%. That battery barely lasted as long as my Samsung 10e which has a battery that is starting to fail. It doesn't wirelessly charge and the software definitely isn't the same. Maybe that was my fault, but I have better stuff to do than follow the latest phone tech. After everything is said and done I walked out paying shy of $500. So the phone is terrible I take it back as I felt I was lied to about the phone. They did nothing to make this right, still wanted the $50 restocking fee for each phone, no refund on the screen savers or anything. This in my opinion was terrible business after being told it was the same phone. Whatever the phone was bad enough to where I still returned it and take the loss after the lady told me I wasn't told any of that stuff. Asked if I could get the Samsung and I was told by a different employee that the only upgrade was the Galaxy 22, they would have to order the phone and I would still have to pay for the phone at a sum of $5 a month for the duration of the contract. I promptly took my business to Battle Creek where they actually value customer satisfaction and they gave me an upgrade to the galaxy 23 in exchange for my galaxy 10 and also gave my daughter a free galaxy 21 free and clear. This Verizon store in my opinion lacks integrity and does not uphold the corporate value of customer satisfaction. Do yourselves a favor and just drive the extra 10 minutes to the Battle Creek store where there is no restocking fees and customer satisfaction is their priority.
