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December 2023 by Megan Stanley
Have not has the greatest experience with MCCU. We have recently switched all our business to American1 and have had a much better experience. Staff at MCCU is friendly but I just don’t trust my transactions to be completed honestly or correctly. We have had multiple occasions where they incorrectly write cashiers checks as well as have MANY MANY issues with the app. My husband cannot log into the app since it always requires a text code from my phone. Contacted them and was not helped to resolve this. The credit card system is confusing and does not easily show you transactions and could use major updates. I have asked 3 times to have a new credit card sent because my name changed and the old one has been declined by businesses who ID. Frustrating to not have member to member transactions on the app. Tried so hard to support our local credit union but have ultimately made the decision to switch all of our business to American1 who has surpassed our expectations. Hope MCCU can step it up and continue to be successful for many peoples needs - just was not adequately meeting ours.
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December 2023 by john travis
Been banking here over 25 years. Great people and great service
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December 2023 by mr mrs
Always very helpful. Love this place
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December 2023 by Brian McDonald
Customer service was very good
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September 2023 by Abigail Richards
This place is a joke, they have overdrafed my account by over a thousand dollars on two different occasions, And when trying to dispute the charges I was told there wasn't enough evidence to do a charge back. The first time I paid it back, since they refused to do anything about it. But the second time I called them out and asked why my account was overdrafted by $1,500 and was given the run around yet a $5 charge can't overdraft the account. Lisa Slaughter is rude, she got angry with me when I told her I would no longer be depositing money into the account because yet again they screwed up. Save yourself the trouble of them stealing your money and go somewhere else.
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July 2023 by Brittnay Camp
I typically dont write bad reviews and try to correct any issues between the business and myself but I will say I have been a member with MCCU for over 13 years for my business and personal and I recently have received the worst service. I will be closing all accts and transfer all my business to my other Credit Union. -- camppartyof4
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July 2023 by izzy Troutner
Always friendly and able to help. They keep it personal and remember their customers. A decent credit branch to go to.
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March 2023 by Derrick Gresley
Worst service I've ever had. And I've been to McDonald's. I think they do better honestly. I've seen soooo many people get loans but they won't for me. Even their wonderful employees get loans. Oh and all their buddies. They will smile to your face then screw you over. While they take your money of course. Wouldn't recommend to my worst enemy. I would do no stars but that isn't an option
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March 2023 by Joseph Beasley
Great staff!
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December 2022 by Jd Hummel
Thought they had fixed an issue for me, unexpected money drawn from my account 3 days before Christmas. Not the only issue I've had with this establishment pulling money unexpectedly charging me for services I believe I never received.
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December 2022 by John McKenzie
Great member service
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December 2022 by Zachery Cole
They allowed people to steal money from my bank account and refused to help me in any way
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September 2022 by Warvoks Workshop
Easy safe location for financial transactions and services.
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February 2022 by Teresa Stewart
Went to do business about debit card not working on recent Saturday, doors locked. Tried to call multiple rimes, no answer. Website says open.
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December 2021 by Douglas D. McPherson
Great fast friendly helpful... The drive through is the best.
