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November 2023 by M T
Scammers Don’t trust them they also try lying in there response to try making people think conversation happened that didn’t so they look like they weren’t in the wrong. I have that phone call on my dash cam recording to since I had my phone going through my vehicles radio so try another lie. If there was an option for zero stars I’d give zero starsI was set for an appointment Friday 13th at 10 a.m for a vehicle inspection. Since it was the soonest available I postponed my plans I had to leave town by a day. I dropped my vehicle off a few minutes before 10 & was told they would be done in an hour. Regardless of the lie they are now stating in their reply I was told an hr & was told $100 (there was no discussion of not charging me before hand of not charging me or it taking longer than the quoted 1 hour regardless I had an appointment for when they could look at the vehicle & they didn’t) 1 p.m rolls around, so I call them only to get lied to. They told me they figured out some of the issues but not all and they would need another hour. Around 2:20 they started ducking my calls. So I had my buddy drive me up there only to find my car hasn’t moved from where I parked it. After going inside & talking to the lady in the office she lied & says my trailer brake issue is a wire problem but they can’t find it & the issue with my vehicle driving rough is probably an issue with the back tires. When the lady realizes I didn’t believe a word she said, she says she not charging for the inspection cause they couldn’t finish it knowing if they charged me for not inspecting it that there would be a lawsuit but not realizing I’m still gonna do a review so others don’t get screwed over. Apparently this shop is not aware of dash cameras especially ones that can be hard wired to work even when the vehicle isn’t on or keys in the ignition. My dash camera footage clearly shows that the only time anyone was in my vehicle or opened the door or even went near it after I dropped it off was me getting in it to take it home 5 hours after dropping it off. So apparently they will claim to inspect your vehicle so they can lie about what’s wrong so they can trick customers into paying them to fix what more than likely isn’t wrong with it. I had to lose 2 days from my plans cause they wanted to sit around & do nothing after setting an appointment for no reason. All positive reviews on this company are either paid for reviews or the workers making fake profiles to talk up their business & I can guarantee any negative response from any of those reviewers to this post will prove my point cause only they would receive the alerts unless it’s a direct response to their reviews. So if you wanna get scammed into paying them to fix something not broke then by all means take it to Masters Auto Repair. I will be saving the dash cam footage & if Masters would like to make false claims then they can explain how I wasn’t the only one that called to find out the price they were gonna charge for the inspection there was literally no conversation about not charging me prior to dropping the vehicle off we was told $100 bumper to bumper
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November 2023 by Sandra Anderson
They have always been straight forward with me. And they do great work
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October 2023 by Michael T
Scammers Dont trust if there was an option for zero stars Id give zero stars I was set for an appointment Friday 13th at 10 a.m for a vehicle inspection. Since it was the soonest available I postponed my plans I had to leave town by a day. I dropped my vehicle off a few minutes before 10 & was told they would be done in an hour. 1 p.m rolls around, so I call them only to get lied to. They told me they figured out some of the issues but not all and they would need another hour. Around 2:20 they started ducking my calls. So I had my ***** drive me up there only to find my car hasnt moved from where I parked it. After going inside & talking to the lady in the office she lied & says my trailer brake issue is a wire problem but they cant find it & the issue with my vehicle driving rough is probably an issue with the back tires. When the lady realizes I didnt believe a word she said, she says she not charging for the inspection cause they couldnt finish it knowing if they charged me for not inspecting it that there would be a lawsuit but not realizing Im still gonna do a review so others dont get screwed over. Apparently this shop is not aware of dash cameras especially ones that can be hard wired to work even when the vehicle isnt on or keys in the ignition. My dash camera footage clearly shows that the only time anyone was in my vehicle or opened the door or even went near it after I dropped it off was me getting in it to take it home 5 hours after dropping it off. So apparently they will claim to inspect your vehicle so they can lie about whats wrong so they can trick customers into paying them to fix what more than likely isnt wrong with it. I had to lose 2 days from my plans cause they wanted to sit around & do nothing after setting an appointment for no reason. So if you wanna get scammed into paying them to fix something not broke then by all means take it to Masters Auto Repair
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September 2023 by Tasha Terpenning
Got my daughter's Traverse in and fixed ASAP. Outstanding customer service. Highly recommend!Service: Electrical
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July 2023 by Ed McDonald
Had some work done and there must have been a communication problem somewhere being nothing was done that was asked for and now the vehicle runs worse than before. We will see if they make it right or not.
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July 2023 by M Rad
very friendly and gary did s really nice job fixing my Tahoe everyone there are nice people and I will be going back anytime I need work done ?
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February 2023 by Robinne Helsel
Craig & Angie are the best ❤️
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January 2023 by Daryl Grames
Great work Great people.
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November 2022 by Shannon Burdine
Always helped how they could in a quick time frame. Thanks guys.
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November 2022 by Edward McDonald
Great people and great work.
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October 2022 by Mona Waddell
I picked my husband up from his repair. He said he was satisfied .
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July 2022 by Jodi Derylo
So helpful and wonderful to work with.
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May 2022 by Richard Parker
Very friendly and knowledgeable. Called when job was done. And stayed after hours so I could pick it up. Labor pricing ignore than fair. Have used them before and will again.
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January 2022 by Mr Grow
Worst service ever . asked them to do a job. Got paid for said job and the old parts was still on my vehicle part numbers didnt match the box. And my change was missing. Wont be going again. .
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September 2021 by Ben Lichon
Very knowledgeable, nice guys, easy to work with.
