“It's funny how 6 miles can make a big difference. The BP on the one side of town had a very nice middle aged women working who was attentive and understanding of what I needed, (I had to pump regular (87 Octane) into some gas cans for my snow blower, but I also needed to fill up my Range Rover (which takes 91/93 Octane), as well as several cans of diesel for my John Deere (Diesel) and I needed it on one bill. She turned the pump on for me and said to just put the nozzle back and take it out again, select "pay inside" and then select the higher Octane for my Land Rover, which made things easy, however that BP doesn't have diesel. So she let me know that the other BP (the other side of town) carries diesel, so I went there after and the younger women at the counter was to busy filling cigarettes (despite the Ding of the door when I entered) and I had to wait, and wait, until I finally said "excuse me, which pumps are diesel ⛽️? To which she finally replied the 2 closest to the building. Both BPs were very clean and well lite but there was definitely a customer service difference between the two. May that younger lady was having a bad day but still as someone that managed a major retail store for 7 years, I know that paying attention to your customers, even if it's just saying "hello" when they enter can make a huge difference.”
Convenience Stores
Convenience Stores
“It's funny how 6 miles can make a big difference. The BP on the one side of town had a very nice middle aged women working who was attentive and understanding of what I needed, (I had to pump regular (87 Octane) into some gas cans for my snow blower, but I also needed to fill up my Range Rover (which takes 91/93 Octane), as well as several cans of diesel for my John Deere (Diesel) and I needed it on one bill. She turned the pump on for me and said to just put the nozzle back and take it out again, select "pay inside" and then select the higher Octane for my Land Rover, which made things easy, however that BP doesn't have diesel. So she let me know that the other BP (the other side of town) carries diesel, so I went there after and the younger women at the counter was to busy filling cigarettes (despite the Ding of the door when I entered) and I had to wait, and wait, until I finally said "excuse me, which pumps are diesel ⛽️? To which she finally replied the 2 closest to the building. Both BPs were very clean and well lite but there was definitely a customer service difference between the two. May that younger lady was having a bad day but still as someone that managed a major retail store for 7 years, I know that paying attention to your customers, even if it's just saying "hello" when they enter can make a huge difference.”