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October 2024 by Bruce Macdonald
We're always impressed with the calibre of staff at this Sam's Club..! (Our home club)
Courteous, friendly & eager to please their customers...!
Of particular note, Andy & Deshon, both in tire & battery.
These fellows are real 'All Stars'..! ...when it comes to customer service..!
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October 2024 by Lauren Queli
They took care of my brother's needs and we are grateful.
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November 2023 by MONSHAD HUSSAIN
Worst place. Don't buy tire from them. They are actually scam. I purchased 4 tires with 75k mileage warranty but tread is going down quick before 35k. Now they told it was not covered. I need to buy new tires. They made me upset. I could buy tires from others with less prices. I will find all other options to get compensation.
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July 2023 by Darryl J.
Where do we file handicapped parking violations? This person cut me off as I attempted to park (I'm actually an Amputee). No tag. No placard. Nothing. Sat in her car shouting at someone until another able bodied person came out of Sam's club and got into the car. This is at Sam's Club. Handicapped spaces were routinely occupied but able bodied people AND the mobile shopping carts occupied by obese people and/or lazy, unruly children. This store is like WalMart on steroids and in serious need of competent management. I thought the Americans with Disabilities Act was supposed to prevent this!!!I have half a mind to cancel my membership and demand a refund
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July 2023 by Brian L.
I want to acknowledge the superior customer service of the two following food court employees Theresa and Gloria. Both these ladies are very pleasant and always willing to help with a friendly smile regardless being overwhelmed with serving customers, preparing the pizza, hot dogs, ice cream, etc. Theresa and Gloria need to be recognized and Sam's Club of Madison Heights MI need to be thankful for these two outstanding ladies.
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June 2023 by Thang Pham
Amazing and quick service on Sunday. My car had a flat, we took it to Belle Tire, they fixed it but it went bad again in 15 days. Belle Tire charged me $70. I took it to Sam's Club instead. The young mechanic there fixed it in 25 minutes while we were shopping inside. My flat was completely fixed, at no cost. Zero! He tightened the lugs or something that Belle Tire didn't even bother to do. I had another car with a flat, took it to Walmart Auto Care, they patched it for $15. It was quick and again, on Sunday. I highly recommend tire services at Sam's Club or Walmart.
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May 2023 by Mike M.
Terrible terrible terrible tire service. Bought new tires, they started working on my vehicle 45 minutes after start time, No other vehicles were there, of course the new kid could not use a 4 point lift, and breaks my rocker panel. Using a 4 pointe lift is just behind the amount of skill it takes to put air in tires. Buy the way still 8pounds under. Sams paid for the rocker panel but felt my time of getting quotes for their employees blunder was only worth a 20$ gas card (gas station is closed) so overall a crap store for purchasing tires.
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December 2022 by Chris R.
I've had my Sam's Club membership for less than 3months, and I won't be renewing it next year. I'll be going back to Costco, and if I do go back to Sam's Club it won't be this location. Horrible customer service, items aren't available. I wished I read the reviews before paying for a membership. It's a wonder this location is still open.
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November 2022 by Debby C.
Tried to do a pick up order between one and two today never heard from them so I went to the store to talk to a manager because after calling probably 15 times nobody answer the damn phone. Once in there after standing in line at the customer service for probably a good 10-15 minutes the lady told me oh you have to go to this other area for pick ups. The kid proceeded to tell me that they were behind and I could either wait for my order and pick it up when they text me or cancel it so I just decided to cancel it because it was faster for me to do a scan and go. He was actually very nice. Upon exiting there were two ladies at the door to check your receipt before you left but I ended up doing scan and go so I'm waiting in the line to leave. The one lady is just standing there like a statue not helping anybody so people got out of the single line and started going over there that's in fact cutting you off so when she went to people who were behind me in line 1st I just walked out the door with my stuff I figured screw it, I have my receipt they wanna come after me let them because I can prove I paid for everything! These wholesale places can be such a joke with their lines. It's ridiculous.! if I do ever shop there again I'm definitely doing scan and go take my advice do this, so you can get your stuff and get out the door and not wait in a line that's gonna take an hour because people don't know what the hell they're doing at the checkouts!!!!
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November 2022 by Verna M.
Great place, scan and go is my favorite feature. Place is very clean and not too crowded usually
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October 2022 by Tulip O.
I am at the line for more than half hour .. 2 cashiers are open and self check out has 5 open and 2 not functioning!! No management care or know how to take care of the problem. Some employees are standing doing nothing but chat with each other No body seem to care about the frustrating people standing in the line or the customers time. Defiantly do NOT recommend this location because they have the worst management ever!
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October 2022 by Anaam I.
I am at the line for more than half hour .. 2 cashiers are open and self check out has 5 open and 2 not functioning!! No management care or know how to take care of the problem. Some employees are standing doing nothing but chat with each other No body seem to care about the frustrating people standing in the line or the customers time. Defiantly do NOT recommend this location because they have the worst management ever!
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August 2022 by Joy C.
I purchased tires from there- all the tires were installed- except 1 / they stated they couldn't get it off- I have to get it off and and they will install The other tire- ok- but now I can't get in touch with anyone- they rarely answer the phone now! RIDICULOUS
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August 2022 by Liz P.
Like 3.5/5 so I'll round up to 4. Not as nice as the Novi location but the gas prices are great. I recently signed up for Sam's with the $45/45 promotion: I paid $45 for my membership and got $45 off in-store so it was basically free! Great deal. I tried to get my physical membership card at the Novi location last week and they were out of cards, so I dropped by here today in the hopes of getting one... alas, they too were out of cards. The membership services employee told me to check back next week. Meanwhile, they printed my membership # off for me on a slip of paper and I also have the app to use. I have used it 2x for gas now, for the Scan & Go, and it's worked out nicely. Speaking of which: last week I got gas at 7pm on a Friday (do NOT recommend, haha - I only needed 1/4 tank and it took 30 mins...) but today (also a Fri.) I went around 430pm and it was an easy 5-minute wait. After, I went into the store, and ended up getting their stroopwafel ice cream sandwiches (so good; I've purchased before) and a $7 T-shirt... I bought one in blue last week so I picked up the same shirt but in light purple today. I'm willing to bet this location gets crazy busy on weekends but I've heard Costco MH does too. It was pretty busy today and it was only like 430pm. I also think this is maybe an older location because the Novi location is set up differently, but don't quote me on that. Next time I'll try Scan & Go in-store too, with some items you get discounts!
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July 2022 by Chad C.
I have to say that I am very disappointed that I didn't sign up for Sam's club years ago! I have been told about all kinds of offers to Join, but I dropped the ball. I got a coupon from sams club in the value pack that gave me credit for the membership. So I am like yeah, I am down. I feel like the discount on gas will pay for itself. Not to mention I like buying in bulk so this will be very convenient. I have to say that I learned today that you could get your stuff and then check it out on your phone. That is a game-changer. This is pretty sick. I will be there all the time!
