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November 2023 by Margaret Topous
First time in hereforCustomer Appreciation ? Day.Made a payment early and was told they'd have to check to see if it wd count toward November. ??? ? (TBC: Today's date but paying early for next month's car loan.)The final answer was yes, but since when is paying ahead a bad thing? ?
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November 2023 by Art Poota
Best credit union to deal with Auto loans as low as 5.99 %
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October 2023 by Chris KovLove
Friendly staff, made for a quick and painless stop to get the checks deposit, and the staff even gave a treat to Partner in the backseat!
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July 2023 by Barbara T.
Great Place to do your Banking. Friendly atmospher, knowledgeable in investing. The percentage rate on loans are 12 percent. I am Greatly satisfied
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July 2023 by David Cummings
Ladies here forget their getting paid to do a job not to socialize. I get being personal but when you have 6 people in line 10 mins prior to closing. Isn't the time for that. No one wants to be in line waiting listening to a conversation that has nothing to do with banking.
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May 2023 by R D Dawn
Good credit union , but evern if you have perfect credit & long time customer it's hard to get a loan from them...
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May 2023 by Jerrel Lewis
Never get a credit card from here. They have a horriboe online service thats makes you jump through hoops to pay online so I must go in person and I work during their hours so I’m always late on it. Someone always rights down 10 steps to figure out how to pay online and it never works. Just ridiculous. Once I pay this card off I’m closing my account and never using this CU again
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May 2023 by Gmunee Me
MSGCU as a whole is the worst financial institution I have ever used. They make it near impossible to make loan payments. Their website and horrible app are completely antiquated and way too difficult to use. I have tried every avenue they offer for support and all they can ever say is,”sorry. There is nothing we can do.”They require you to give everything but your first born to retrieve your username or your password if you forget. I have a small used car loan and they require more authentication than my mortgage, investment, pension and Social Security logins combined.EVERY SINGLE TIME I try to make a payment it finds a way to prevent me from doing so. I have attempted to pay my loan for weeks at a time…EVERY TIME. I am NEVER late on a payment, and I have now been late on this vehicle six months in a row because of their terrible online banking.I went with them because the dealership, Suburban Auto group made it easy. I assure you, the only easy part about MSGCU is acquiring the debt. I assume Suburban and MSGCU must be heavily affiliated and probably owned by the same people. There is NO WAY that ANY company would use or recommend MSGCU unless there was some serious money in it for them. Look elsewhere.
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May 2023 by Johnny B Kuhl
MSGCU as a whole is the worst financial institution I have ever used. They make it near impossible to make loan payments. Their website and horrible app are completely antiquated and way too difficult to use. I have tried every avenue they offer for support and all they can ever say is,”sorry. There is nothing we can do.”They require you to give everything but your first born to retrieve your username or your password if you forget. I have a small used car loan and they require more authentication than my mortgage, investment, pension and Social Security logins combined.EVERY SINGLE TIME I try to make a payment it finds a way to prevent me from doing so. I have attempted to pay my loan for weeks at a time…EVERY TIME. I am NEVER late on a payment, and I have now been late on this vehicle six months in a row because of their terrible online banking.I went with them because the dealership, Suburban Auto group made it easy. I assure you, the only easy part about MSGCU is acquiring the debt. I assume Suburban and MSGCU must be heavily affiliated and probably owned by the same people. There is NO WAY that ANY company would use or recommend MSGCU unless there was some serious money in it for them. Look elsewhere.
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May 2023 by Austin Alfonsi
I’d like to start by stating that Jackie K the branch manager is a very sweet hearted woman & will take care of any an all issues you may come across through MSGCU & is the reason I will continue to attend this branch ; the wait time behind the counter with the staff may be longer than expected(at times) as I’ve been told it’s progressively being worked on to maintain quicker cash/check transactions .after all said and done , The staff is kind to its customers & try to the best of their ability to move at their best pace & the other staff members behind the desks always seem very welcoming & approachable , though I haven’t personally dealt with them yet.
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December 2022 by Doug R.
A friend reimbursed me a few hundred dollars using a personal check drawn on this institution.I was nearby and tried to cash the check. They insisted on charging me a $10 fee. Pfft.
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August 2022 by N Mickhail
Dam good credit union. Me and both of my boys have built our credit here and the employees who work there treat you like you matter. I literally went from having bad credit to being able to get a secured credit card to help me get to a titanium card and a high credit limit to go with an over 800 credit score. Not many banks and credit unions offer you that kind of personal financial help. I’ve probably recommended them 100 times to friends, family and others.
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June 2022 by Tafari R (Dev.Tafari)
If you want to draw out large increments or deposit large increments you will be disappointed.Bank manager declined processing a check that was endorsed by a person that was with me. This is the SAME manager who others are complaining about (see other reviews).If you need any business banking for B2B, B2G or B2C look elsewhere. The have a handful of locations but nothing worth driving to. BANK ELSEWHERE OR YOU WILL BE HINDERED.
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April 2022 by Tim Olson
Horrible institution. They decline debit card transactions even when the customer has sufficient funds. Additionally, they made me explain why I needed a certified check on a different transaction. I waited 30 minutes for a manager’s approval. Not allowing customers access to their money is criminal.
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February 2022 by James Nguyen
Angela King is the best Loan Officer at this Credit Union. She is very helpful and spends time to explain loans in details with us. We have consume loan and Auto Loan with this Credit Union. It is amazing.I highly recommend you all to come to see Angela and do business with this Credit Union. This is the best Credit Union in this Macomb and Oakland Country.
