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September 2023 by Sean Moorey
Nicest people I have ever dealt with, great prices too. They came to my house took out my old washer/dryer and hooked up the new one, we’re entirely professional the whole time, and 100% recommend to anyone in need of an appliance. 10/10
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August 2023 by D. J.
I purchased a refrigerator from John R Appliance, and had it delivered. So far, I am very happy with my experience. After selecting the refrigerator I wanted, I had to wait a while before actually making the purchase. The unit needed a part.However, it was my choice to wait. I would rather have everything done correctly prior to the purchase, rather than rush and purchase something I would not be happy with. The refrigerator has a 90 day warranty, which I hope I will not have to use.Several people have mentioned that they won't go back to John R Appliance due to poor customer service. That is, the older man's grumpy attitude. There is no question about it, he is grumpy!!!!!!That was not an issue for me in the least. My perspective was, here is an older man, in a rolling chair, that is most likely in pain. I believe he is almost 90 years of age. Yet, instead of sitting at home and withering away, he was out and about.During my interactions with the older man, as an act of my own free will, I chose to ignore his rough edges. I chose to laugh, be happy, and wish him good health!!!!What I focused on was the fact that it is a family business, that has been operating for years. Their prices are reasonable. I sensed a pride of ownership amongst the others that worked at the store. Also, there was an "ingredient" that I find missing in many establishments. That missing ingredient is called "integrity".I believe it was the grandson, along with another man, that delivered the refrigerator. Both men went out of their way to make sure that the refrigerator was set up according to a standard of excellence.Based on my personal experience, I highly recommend John R Appliance. It is not a "pretty" place to shop. There are no fancy lights, and there is no modern showroom to walk around.Instead, it is a small establishment, and is kind of dinky. I only came across the store by accident, while I was searching for another appliance store. However, in terms of making what I consider a quality purchase, I think the place is a treasure...a hidden gem.However, it
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August 2023 by Ronnie G
It's a trip to read the reviews because they're all spot on. I suspect if you get in there when Ralph isn't there, you'd have a shot at a decent environmental experience along with a fairly priced product. On the other hand, you could experience the absolutely insane chaos that ensues when Ralph and his family start talking. He won't listen to you-won't hear or respond to your questions appropriately and is generally a bit abrasive. I respect my elders, but I'm in the market for a stove now and will not step foot inside that shop again-no matter how good the prices are.
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July 2023 by Solus Astra
Poor customer service was sold a broken fridge they won’t come and fix DO NOT BUY FROM JOHN R APPLIANCE
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April 2023 by nicole pittiglio
Excellent! Very happy with the washer & dryer I purchased. Very helpful & knowledgeable staff.
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March 2023 by Steven Fodal
Very nice family owned business, I was in desperate need for a refrigerator for my family. I walked in and found the perfect refrigerator for my family and I. I couldn’t thank them enough. They delivered it and took the old one out to my garage.
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January 2023 by Gerilynn Arnold
Awsome. Noticed a large bald man starting out on John r a cuple months ago, appearing to be duringed walking south bound towards the Refurbished appliance store.
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December 2022 by Kristen Boucher
I called John R Appliance 2 days ago looking for a glass top electric stove. Over the phone, they told me that they had a 'great stainless and black stove that they just fixed up'. I asked about pricing and he said, '$275 plus $40 for delivery. I said that was perfect and I'd like to purchase it. I explained that I was about an hour away and the earliest that I could get there was Saturday (2 days later) and I asked if I could pay for it over the phone with my credit card, or put a hold on it with my credit card and then come in and pay cash. They informed me that 'they don't take payments over the phone but they could hold it if I was sure that I was going to purchase it on Saturday.' I said absolutely and asked their hours on Saturday...they said 10-6, so I said I'd be there at 10. He said make it 10:30. I said great and that I would see them Saturday morning. Fast forward to Saturday...I get to the store just after 10:30, walk in and say, 'hi I'm here to pay for a hold...I believe it's that stove right there.' The guy says, 'oh that stove was sold last night.' My jaw dropped and I explained the whole thing. The old guy with crazy hair (Ralph?) Told me too bad, the stove is sold and they didn't have anything else like it but that I could go down the street to different store. He also told me he didn't care how far I drove to get there or that they said they'd hold it for me. Frankly, I'm appalled at the horrible experience. I've purchased many times before, both putting a deposit down and walking in and purchasing. Bottom line, they didn't even try to make it right...it was just too bad that I wasted my time, gas, etc driving there to purchase something they never intended on holding. They could've been honest in the 1st place and I would've gone to store #2 first. With this experience, they've lost a long standing customer.
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December 2022 by Kaitlyn McLean
My refrigerator that came with my house was from John R Appliance and lasted 9 years despite its age! I was able to bring the old one back and get a new one and a ridiculously low cost. I couldn't even believe how easy it was and people I tell the price to say I got a steal. They are a family company which makes it all even more worth supporting them. Highly recommend-older used appliances last longer than the new ones!**update 9/22/22Shopped around for a dishwasher for a few weeks only to come back to my favorite appliance store at John our appliance. Best price and still the best customer service. Drove all the way from Holly Michigan and it was worth the trip
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December 2022 by bruce roach
This little shop is great they're appliances are well priced and come with a warranty highly suggest it if you don't feel like spending $1,000 on the refrigerator
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April 2022 by Kristen B.
I called John R Appliance 2 days ago looking for a glass top electric stove. Over the phone, they told me that they had a 'great stainless and black stove that they just fixed up'. I asked about pricing and he said, '$275 plus $40 for delivery. I said that was perfect and I'd like to purchase it. I explained that I was about an hour away and the earliest that I could get there was Saturday (2 days later) and I asked if I could pay for it over the phone with my credit card, or put a hold on it with my credit card and then come in and pay cash. They informed me that 'they don't take payments over the phone but they could hold it if I was sure that I was going to purchase it on Saturday.' I said absolutely and asked their hours on Saturday...they said 10-6, so I said I'd be there at 10. He said make it 10:30. I said great and that I would see them Saturday morning. Fast forward to Saturday...I get to the store just after 10:30, walk in and say, 'hi I'm here to pay for a hold...I believe it's that stove right there.' The guy says, 'oh that stove was sold last night.' My jaw dropped and I explained the whole thing. The old guy with crazy hair (Ralph?) Told me too bad, the stove is sold and they didn't have anything else like it but that I could go down the street to different store. He also told me he didn't care how far I drove to get there or that they said they'd hold it for me. Frankly, I'm appalled at the horrible experience. I've purchased many times before, both putting a deposit down and walking in and purchasing. Bottom line, they didn't even try to make it right...it was just too bad that I wasted my time, gas, etc driving there to purchase something they never intended on holding. They could've been honest in the 1st place and I would've gone to store #2 first. With this experience, they've lost a long standing customer.
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December 2021 by Mike Francis
They do outstanding work on refurbishing appliances. I have purchased many over the years from stoves and refrigerators to washers dryers and freezers. All have worked well and I still have some currently in service.
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December 2021 by d r miller
Very honest people at this place.Obviously, it's luck of the draw whether or not they're going to have what you need or want on the day you happen to stop by.There's another place a mile or two south on John r, I can't remember the name, probably about 10 and John r, and those people are thieves.
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December 2021 by Rob B
I called to ask a 2 simple general questions....not so good customer service...rushed me off the phone like they do not care about customers. That impression alone will make me choose another appliance store. Lost a potential customer.
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December 2021 by Joseph E
John R Appliance is the best place to buy refurbished appliances at a great price Ralph has been in business at the same location in Madison Heights since 1957 company's have come and gone and John R Appliance is still doing the community a great service I recently bought a washer dryer set from Ralph and Randy. My family and I are very satisfied with our purchase I drove 45 miles to do business with Ralph and Randy I've been buying appliances from them since I was 17 yrs old and I'm 54 now I would never buy any appliances from any other Appliance store with checking them out first.
